Having a Nightmare with Vodafone trying to get NHS discount

forgotmyname

Did you read post number 2? tried that?

d123

forgotmyname wrote: »

Did you read post number 2? tried that?

It looks like Vodafone have decided that the forum team is too efficient for the usually abysmal service Vodafone offer.

The contact us link looks like the destination page has been deleted and it now terminate on the Voda homepage. It's probably not worth referring people to it until the forum rep updates why it no longer works.

There is a generic contact us on the Voda website that it might be worth referring the complainers to, and hoping the "WRT135 MSE" in the title still works.

http://www.vodafone.co.uk/contact-us/index.htm

Vodafone

Hi Kim89scho,

Thanks for making me aware of this.

If you still need help, email me with your details via the (now fixed) Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

bargaingirl23

Hi Lee

I need your help to resolve an ongoing Vodafone billing issue in relation to EAP / NHS discount.

I have just submitted the detail via the social escalations hub link you provided above, which has been acknowledged with the reference WRT135 [#12427264].

I would be grateful if you can confirm receipt, and that will work to resolve this query for me.

Many thanks in anticipation

diamonds

bargaingirl23 wrote: »

Hi Lee

I need your help to resolve an ongoing Vodafone billing issue in relation to EAP / NHS discount.

I have just submitted the detail via the social escalations hub link you provided above, which has been acknowledged with the reference WRT135 [#12427264].

I would be grateful if you can confirm receipt, and that will work to resolve this query for me.

Many thanks in anticipation

there is a Voda sticky top of the mobile forum

julesandtracey

Lee. I don't have a personal email address at Sainsburys, but DO have access to a email address from within my department at Sainsburys... would that do..? With the tales of woes that are on her it seems as thought the shop might not be a good idea! Tracey has an NHS EMAIL ADDRESS would that do?