Queries regarding Eon -

Nada666

(Example, at £50 per month or £600 per year. First six months you pay £300 but have used £450 including heating. You are £150 in debt. That bumps the payment up to £62.50 (at best), pretty much what Eon have suggested. (The excess of the £50 next summer goes to the following winter, not paying off this winter.))

indierocker85

Andy_WSM wrote: »

They are an energy provider, not an interest free finance provider!

All energy companies work their DD system so that your account holds some credit towards the hefty winter quarters. Doing it your way could potentially leave you with hundreds of pounds of debt come the Spring that you are not able to settle.

I'm not suggesting you couldn't settle the debt, but lots of people can't and the energy companies are wise not to take that risk.

Not an interest free finance provider? Are you for real?

I have based £47 a month, on my past 12 months usage, and their prices, I am confident that even then I won't use the equivalent of £47 a month. And if the bill for the final quarter was higher than £141, then I would gladly pay the difference immediately. If it's lower, then obviously I would leave it!

I won't end up "hundreds of pounds in debt" at all, because we used probably around £400 over the course of the year, duel fuel, with our past supplier. Which is around £33, a month, I am already paying above what we used on average. I am NOT paying £768 over the year, which is nearly 45% more than our past twelve months usage!

You've completely misunderstood, and painted me as something I am not!!

indierocker85

Nada666 wrote: »

If you switch at this time of year it is entirely appropriate that your debit may be increased after the first quarter - you have no credit from this summer to pay winter heating bills.

The same possibility exists regardless of supplier. You can leave if you like.

If you don't like this pay the six to twenty percent premium to pay quarterly.

Your objection seems to be to measures introduced to address your own objection, ironically. You will never be satisfied.

Utter bulls**t

Andy_WSM

indierocker85 wrote: »

You've completely misunderstood, and painted me as something I am not!!

Well if you can be utterly abrasive, so can I!

Did you not pay attention during Mathematics in school?

Your DD will go up to cover the heavier Winter usage and will drop again next year. It's basic maths! A DD plan correctly set up should ensure your account is about neautral in Spring.

You do have a choice. Cancel your Direct Debit and go onto a more expensive non-DD plan. You either play by THEIR rules or you don't. It's a simple choice.

indierocker85

Andy_WSM wrote: »

Well if you can be utterly abrasive, so can I!

Abrasive to whom?

indierocker85

Right, I will be abrasive now, if the cap fits, I guess I'll wear it

1) My past twelve months usage, came to roughly £400
2) Our December bill last year, (rates are almost identical) was around £120, not £192, or £141
3) They were basing the £64 a month, and £768 annual usage on the usage from the people who lived in this property BEFORE us, sound fair to you?

They said NOTHING about adjusting it at all, he quoted a £768 estimate annual usage. Only when I politely stated our annual usage to them, and stated I'll leave, as they had us over a barrel, and offered to pay £47, which will still more than cover our usage, and a bit more left over.

So I don't get what your problem is!

cklass

The rep you spoke to should have recalculated the direct debit according to your usage. They shouldn't be insisting you pay a direct debit calculated based on the previous occupier's usage.

Have you tried the Direct Debit Manager the rep mentioned above? I don't know how it works, but you may be able to adjust your payments through that. If you can't, email them a complaint. I don't think an issue like this is worth leaving a supplier for.

indierocker85

Exactly, it's bizarre.

No, the direct debit section of my online account stated a solid figure of £64, only when I got on the phone did they tell me it was based on the usage of the preious tenant here, when they were with eon! Just seemed bizarre. I even offered them proof of my full 12 months usage and adked if the figure could be recalculated.

I honestly didn't think I was being unreasonable, yet others seem to think so.

chanz4

cklass wrote: »

The rep you spoke to should have recalculated the direct debit according to your usage. They shouldn't be insisting you pay a direct debit calculated based on the previous occupier's usage.

Have you tried the Direct Debit Manager the rep mentioned above? I don't know how it works, but you may be able to adjust your payments through that. If you can't, email them a complaint. I don't think an issue like this is worth leaving a supplier for.

the new supplier wouldnt have this info apart from the annual consumption reported to the network.

cklass

But indierocker85 has called them to provide this information? It would be ridiculous if a supplier insisted, 'Well the network says the people living in your property in 2012 had much higher usage, so you're paying that.'