Currys PC World experience rant

photome

Redvee wrote: »

A friend used to work in Asda and myself and another friend popped in when afternoon and asked where the notebooks were, in the stationary aisle was his reply :rotfl:

so he was correct

wooder

Just one thing Lulu - check your paperwork for clandestine transactions.

Really dodgy company, still.
Bought a laptop in June and the salesman surreptitiously added a 'Product Support' monthly mandate to my credit card without asking if I wanted it and without informing me of what he had done. Missed it the first time on my card statement, only spotted the second one going out a month later. Customer services said it was my fault as it was up to me to check that they hadn't done this - in other words, it's not up to PC World NOT to diddle the customer.... it's up to the customer to check that they are not being diddled. Nice !
This is the kind of activity I would expect from a back street second hand car dealer or dodgy double glazing salesman - not from a supposedly reputable high street retailer. Have they never heard of the Consumer Protection From Unfair Trading Regulations ?
PC World, nice business to do people with !

sandanne

A sales assistant should know the basics of what they are selling. I think I would have put in a complaint. 1. They showed a distinct lack of knowledge about the product on offer. 2. They showed absolutely no interest in helping you at all by the sounds of it. 3. laws regarding mis-selling. My partner discovered that he was paying for 'product support' when he didn't ask for it. Beware of this shop. I wouldn't trust them at all.

lulu_92

wooder wrote: »

Just one thing Lulu - check your paperwork for clandestine transactions.

Really dodgy company, still.
Bought a laptop in June and the salesman surreptitiously added a 'Product Support' monthly mandate to my credit card without asking if I wanted it and without informing me of what he had done. Missed it the first time on my card statement, only spotted the second one going out a month later. Customer services said it was my fault as it was up to me to check that they hadn't done this - in other words, it's not up to PC World NOT to diddle the customer.... it's up to the customer to check that they are not being diddled. Nice !
This is the kind of activity I would expect from a back street second hand car dealer or dodgy double glazing salesman - not from a supposedly reputable high street retailer. Have they never heard of the Consumer Protection From Unfair Trading Regulations ?
PC World, nice business to do people with !

I've got my receipt here, what would it come up as?

worried_jim

I was in a branch last December in Leicester and I was standing with my Dad admiring a £3.6k 4k tv (which looked awful) when a chap swaggers over with a big grin (thinking £3.6k sale), "can I help you?", "yes, take me to your toasters".

Made him take me all the way upstairs for a £16 sale. Happy days.

bod1467

lulu_92 wrote: »

I've got my receipt here, what would it come up as?

What have you got on your receipt?

Bantex_2

worried_jim wrote: »

I was in a branch last December in Leicester and I was standing with my Dad admiring a £3.6k 4k tv (which looked awful) when a chap swaggers over with a big grin (thinking £3.6k sale), "can I help you?", "yes, take me to your toasters".

Made him take me all the way upstairs for a £16 sale. Happy days.

And that achieved what?
Making some poor sod on around minimum wage and a zero hours contact even more miserable?
What a hero you are are.

lulu_92

bod1467 wrote: »

What have you got on your receipt?

The chrome book and tablet. No mention anywhere of any cover plans

Armorica

Can't believe you bought anything from there after that experience!

daytona0

Bantex wrote: »

And that achieved what?
Making some poor sod on around minimum wage and a zero hours contact even more miserable?
What a hero you are are.

With respect, the poster was simply looking at a television (which people are allowed to do without the intention of purchasing) and got approached by a member of staff.

It is very unlikely that the poster has done this to antagonize a member of staff and I suspect that they are merely reflecting on how the experience has played out.