'Red Spotted Hanky' introducing new fee's on bookings.

The_ICT_Engineer

Just had the following e-mail from 'Red Spotted Hanky' stating that they are introducing new fee's on bookings.

[FONT=Arial, Helvetica, sans-serif]At redspottedhanky.com we pride ourselves on being totally honest and transparent with our customers. That's why we wanted to let you know about a couple of changes we've had to make to our booking and delivery fees.

Booking fees - Rising costs mean that, reluctantly, we will be introducing a small charge of £1 when you book your tickets.

It's something we've resisted in the past, but in order to continue providing you with an excellent service it's a change that has become unavoidable.

The booking charge will be introduced over the next few days.

Rest assured, we are keeping it simple; just a flat rate of £1 per booking - no matter how many tickets you purchase with each booking or how much you spend.

What's more, unlike thetrainline we don't charge a credit card fee.

Delivery & collection fees - We will always aim to offer a free delivery option for your tickets. Choose an e-ticket or m-ticket and your delivery fee will be free. If neither is available then you can pick your ticket up at the station for free, too. Unfortunately there will now be a small charge of £1 for standard postal delivery (normal rules apply to next day delivery). [/FONT]

Travellers buying train tickets from RedSpottedHanky should be aware that it now charges a £1 booking fee ...

Read the full story:

Booking train tickets at RedSpottedHanky? It now charges a £1 booking fee




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daveyjp

I had it too. No longer on my favourites for booking tickets.

cookie365

So what's the best option now? East Coast?

pwharley

Perhaps they would like to compensate me for the "Loyalty Points" which I'm not going to spend with them?

The various First (rail) sites (First Great Western, First Scotrail, etc.) offer Nectar points, so will probably now get my business.

wealdroam

I will continue to use Southern, particularly for their money back guarantee.

Pemberton01

The best option to avoid fees is booking direct with a train operator such as Virgin, Southern, London Midland as they do not charge any booking fees

The_Groat_Counter

cookie365 wrote: »

So what's the best option now? East Coast?

East Coast has "East Coast Rewards" - you get a point for each pound spent, though for non-East Coast tickets you need to spend a minimum of £22.
www.eastcoast.co.uk/rewards

However, as the franchise changes in February of next year, it's unclear what will happen to the East Coast Rewards programme - the new franchisee might well retain it (as I think it's been quite successful), but if they do they could also change it so making it less rewarding.

Quentin

pwharley wrote: »

Perhaps they would like to compensate me for the "Loyalty Points" which I'm not going to spend with them?

The various First (rail) sites (First Great Western, First Scotrail, etc.) offer Nectar points, so will probably now get my business.

If you have Tesco points you can use up your RSH points in conjunction with the Tesco and still save (£5 of Tesco = £10 to spend at RSH) despite their £1 charge

JasonLVC

"we will be introducing a small charge of £1"


When they say it like that, it almost sounds like its not a lot of money at all.

But it is.

dzug1

pwharley wrote: »

Perhaps they would like to compensate me for the "Loyalty Points" which I'm not going to spend with them?.

Unlikely - but you can donate them to charity rather than letting RSH keep them

heatherw_01

When I have used my loyalty points I will go elsewhere