'Red Spotted Hanky' introducing new fee's on bookings.

edited 1 October 2014 at 5:58PM in Public Transport & Cycling
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The_ICT_EngineerThe_ICT_Engineer Forumite
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edited 1 October 2014 at 5:58PM in Public Transport & Cycling
Just had the following e-mail from 'Red Spotted Hanky' stating that they are introducing new fee's on bookings.

[FONT=Arial, Helvetica, sans-serif]At redspottedhanky.com we pride ourselves on being totally honest and transparent with our customers. That's why we wanted to let you know about a couple of changes we've had to make to our booking and delivery fees.

Booking fees - Rising costs mean that, reluctantly, we will be introducing a small charge of £1 when you book your tickets.

It's something we've resisted in the past, but in order to continue providing you with an excellent service it's a change that has become unavoidable.

The booking charge will be introduced over the next few days.

Rest assured, we are keeping it simple; just a flat rate of £1 per booking - no matter how many tickets you purchase with each booking or how much you spend.

What's more, unlike thetrainline we don't charge a credit card fee.

Delivery & collection fees - We will always aim to offer a free delivery option for your tickets. Choose an e-ticket or m-ticket and your delivery fee will be free. If neither is available then you can pick your ticket up at the station for free, too. Unfortunately there will now be a small charge of £1 for standard postal delivery (normal rules apply to next day delivery).
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Travellers buying train tickets from RedSpottedHanky should be aware that it now charges a £1 booking fee ...
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Booking train tickets at RedSpottedHanky? It now charges a £1 booking fee

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