Free pitcher (worth £9.99!!!) (merged)

Thailand

queensway_boy wrote: »

To all those with damaged goods through the post,why not complain to the royal mail online


http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500193

Good idea. I put in my email to Jemma that I realised they had done thier best, but they really should mark the box 'Fragile'.

Oasis1

Mine arrived today in perfect condition :beer:

ben500

Mine too in pristine condition and enough bubblewrap to refloat the titanic.

tieg3

Sorry Guy's mine was also in 1piece;)

masterbrown

queensway_boy wrote: »

To all those with damaged goods through the post,why not complain to the royal mail online


http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500193

Royal mail don't pay out on glass objects sent standard parcels, especially since they were'nt even marked fragile.

The daft thing is RPM could of avoided all of this by just sending out coupons for you to pick one up from a supermarket or something.

Edna_Bucket_2

With reference to the recent posts by masterbrown and queensway boy, I refer back to my previous post in the thread.

Edna_Bucket wrote: »

To TGM, tricia, and others with the smashed ones. If these were sent "Special Delivery" as others have reported, you can claim the value back from the Post Office (they don't cough up on glass or china on Standard parcel rate)

The form is here:

http://www.royalmail.com/portal/rm/customerservices?catId=400144&pageId=cs_claimform&csd=damage

You might as well go for your £9.99 after all this effort!!

Meanwhile no news here and the GM people will soon get tired enough of me copying them in on every angry email to do something, one hopes...

As stated there, my understanding from what people have posted is that they were sent Special Delivery, and therefore are covered.

echo

got fed up of waiting AGAIN so rang up but Hugh was on the other line.the woman said she'd get him to ring me back.two mins later the fone rang and it was Jemma who assured me that ALL the pitchers had been sent out.gave her my details again and she's sending it out by courier.should be with me before 12 dinnertime tomorrow.she sounds like a nice lass

TGM

My replacement arrived this morning:T

HappyJanner

Picked mine up from the sorting office today.

Glad to report all in one piece!!!!:j


Thanks to everyone who just wouldn`t let it lie:T :beer:

masterbrown

Edna_Bucket wrote: »

With reference to the recent posts by masterbrown and queensway boy, I refer back to my previous post in the thread.



As stated there, my understanding from what people have posted is that they were sent Special Delivery, and therefore are covered.

Mine arrived standard, so I'm guessing they only sent a handful special delivery.