Proof of technical failure type

london_79

Hi,
I am in the process of claiming compensation for a 5 hours delay to a Ryanair flight (within the EU)

My problem is that the airline say I am not entitled to compensation due to the technical failure being an "unexpected aircraft technical faults".

Aren't all technical faults unexpected?

So I asked the airline to provide me with information on the type of fault, but this was declined because the "technical fault with an aircraft is company confidential information."

So if the airline wont tell me the fault type - how can I determine if the issue warrants compensation. Or are we as passengers supposed to take the unproven word of the airline?

If anyone has experience\thoughts on this situation I would be greatful
Thanks
L_79

Vauban

Read the links in the sticky - including my guide; all the answers are there.

london_79

got it thanks

london_79

Just to let everyone know
My claim via the CAA was successful

stevemej

london_79 wrote: »

Just to let everyone know
My claim via the CAA was successful

what do you mean by that. the CAA don't pay compensation and they don't force airlines to pay compensation either. so what do you mean??

london_79

To further explain,

Ryanair initially refused my compensation.
So I asked the CAA to persue the case for me.
The CAA were able to get Ryanair to reverse these decision and Ryanair sent me a conpensation for the delay.