Outdated and misleading information 20 September 2014 at 10:52AM edited 21 September 2014 at 11:25PM in Site Feedback 3 replies 1.5K views

grumbler

neilpm wrote: »

Hi,

I'm just over 15 months into a 24 month contract with 3. I've grown tired of never having a signal in the 3 main places I use my phone.

I called 3 to downgrade my contract (as per the information on this site)

However, 3 tell me that I'm unable to downgrade my contract until the 24 months is up. Is this correct?

Thanks

Neil

- this is yet another recent post - one of many.
The 'information on this site' has been incorrect and outdated for many years.
I personally emailed to MSE about this in the past, but typically my email was ignored.

I had also posted in Mobile contracts: how to rescape them early article discussion thread, and the post has been ignored either:

grumbler wrote: »

1. The title requires some correction I think.

2. "Updated 15 Mar 2011", "Correct as at March 11".
Once I tried and failed to find any information on '3' website confirming that you can downgrade to the cheapest tariff in the second part of the contract.
I even sent a e-mail to "Spotted out of date info/broken links? Email: [EMAIL="brokenlink@moneysavingexpert.com"][email protected][/EMAIL] " asking to check if the information was up-to-date. I have not received any reply and the article remains unchanged. So, is the above information correct?

In fact I don't know any network now that allows downgrading before the end of the minimum term.

pooch

grumbler wrote: »

- this is yet another recent post - one of many.
The 'information on this site' has been incorrect and outdated for many years.
I personally emailed to MSE about this in the past, but typically my email was ignored.

I had also posted in Mobile contracts: how to rescape them early article discussion thread, and the post has been ignored either:

In fact I don't know any network now that allows downgrading before the end of the minimum term.

As you say in your quoted post, that article was last updated 15-Mar-2011

Here is a more recent article (last updated 19-Sep-2014) that includes a section on the possibility of ending your contract early
http://www.moneysavingexpert.com/phones/mobile-phone-cost-cutting

HTH

As MSE Martin said back in the days he owned this site (and so actively posted here ), in 2005 in fact:

MSE_Martin wrote: »

... In the olden days I used to write an article and leave it until it was update time. Now as you know we try and update all articles as often as possible ...

So when you see an article last updated over 3.5 years ago, that really should give you a hint

grumbler

Well, if the article has been abandoned by MSE, they have to make it much more clear than just "last updated 15-Mar-2011" in small print.

Also, the first post in the discussion thread with the link to outdated article has to be edited as people keep finding this thread an posting in it.

It's just common sense really. For some mysterious reason MSE towers believe that unlisting the abandoned article from "A-Z of Articles" is sufficient.

Former_MSE_Andrea

Hi!

We'll flag this up with the Editorial Team.

Thank you!

Andrea