Cadbury's Banger Comp - Accused of Cheating!!

carpathian

Definitely only 2 entries a day from myself also

eyeballpaul

sydroo wrote: »

I understand what you're saying eyeballpaul, the thing is everyone who has had this email too, who's commented on here, has said that they've only entered within the specific t&cs and haven't had say ten members of their household enter which could appear excessive.

Hi

Was trying say, and probably not very clearly, that they made a mistake with me, and I think the email you received was sent in error.

shirley999

I also had the email from Tom Brand. I entered only twice, I posted the below yesterday.

shirley999 wrote: »

I entered this twice yesterday, as per the T&Cs.

Today I received the following email from Tom Brand at PromoVeritas

Tom Brand <Tom@promoveritas.com>
12:34 (6 hours ago)

Dear Shirley,

I am writing to you regarding your recent participation in the Cadbury Win-A-Banger promotion.

We at PromoVeritas are overseeing the promotion and ensuring that it is run fairly and compliantly.

The Terms and Conditions of this promotion state that a maximum of two entries per person, per day are allowed. However, our records are showing that you appear to have been entering more than the permitted number of times a day by using multiple email accounts/details.

This message is to inform you that we regard this as a breach of the Terms and Conditions and we will only allow your first two entries per day to count towards the final prize draw.

If we see continued suspected breaches of the Terms and Conditions, we reserve the right to request proof of identification and we reserve the right to disqualify your prize draw entries.



Thank you for your interest.

I have contacted Cadbury's direct as well as replying to Tom Brand. The only possible explanation is that I got the captcha wrong on my second entry.

I hope Cadbury's take me seriously, as I am incensed.

I've had no reply from PromoVeritas as yet, nor Cadbury's.

ETA Reply received from Cadbury's 18/9/14, see below

gouldie7

Dear Mr Gould,
We do indeed have a Tom Brand working here, and he was tasked by the client, Cadbury, with sending out an email in response to a pattern of entries occurring on the Win A Banger promotion.
We and the client have systems in place to monitor multiple entries in excess of those allowed in the terms and his note was simply a restatement of the desire for fair play and was not making accusations of any type.
Regards,
Jeremy Stern
Managing Director

gouldie7

So


"However, our records are showing that you appear to have been entering more than the permitted number of times a day by using multiple email accounts/details."


isn't accusing me of anything?

sydroo

Thank for posting the reply gouldie7, I would say without doubt that the original email was accusatory and entrirely implied that I'd cheated!

shirley999

This is the reply I just received to my email from Cadbury's.

Thanks for your email although I am very sorry to hear about your recent problem with Win A Banger promotion.

I have written to you via letter regarding the problem and have enclosed a voucher which can be redeemed in major retailers with the exception of Tesco’s at this time.

Kind regards

XXX XXX
Consumer Relations Team

JessicAhh

Good reply from them, Shirley

Incidentally, is it me or is it extremely bizarre that a voucher can't be redeemed at one of the biggest supermarkets in the country?! :rotfl:

shirley999

JessicAhh wrote: »

Good reply from them, Shirley

Incidentally, is it me or is it extremely bizarre that a voucher can't be redeemed at one of the biggest supermarkets in the country?! :rotfl:

Strange indeed, after all they do stock Cadbury's chocolates.

shirley999

5 days and still no reply to my email from Tom Brand so I have forwarded my email on to their generic email address. I want an apology from PromoVeritas, as they are the ones who falsely accused me.