Mis Sold Home & Contents Insurance? Help please

Carpi09

Moneyineptitude wrote: »

Your referred complaint will fail just as surely as your original complaint to the Bank. Have you read any of the responses? You don't have a valid complaint. The Bank have in no way acted improperly.

Nothing wrong with trying, we have spare time, it will cost us nothing.

[Deleted User]

Carpi09 wrote: »

Nothing wrong with trying, we have spare time, it will cost us nothing.

Your logic is flawed, customers wasting the Ombudsman's time with invalid complaints means others with valid concerns have to wait longer. It's the main reason the FOS are swamped and the waiting time so long.

Regardless, best wishes...

roonaldo

oh dear oh dear.

The basis of this is that it is too expensive, the FOS view apart from rejecting the complaint. Will be the bank issued a renewal each year and they chose to keep it going, that isnt mis-selling. For FOS to side with you there HAS to be some sort of wrong doing by the bank.

Food is more expensive in Waitrose than Asda, it doesnt mean I have been mis-sold my eggs!

dunstonh

I have stepped in and cancelled this, while on the phone I have established that they were paying for the most expensive cover (unlimited property value etc).

Lloyds only retail unlimited cover. Indeed, that (or automatic extremely high sum insureds) are the norm nowadays and have been for the best part of the last decade.

I explained this to Lloyds this morning, but they are disagreeing with everything I am saying.

I can see why they disagree as you appear to not understand how this works.

Is this a case to take further to the financial Ombudsman?

Nothing you have said suggests any wrongdoing.

No, the 400,000 is a maximum covered on the new policy I have taken out with them. This is because the property is only worth 240k. This is what they should have been advised in the first place.

No, you are wrong. With bedroom rated policies, the sum insured is a maximum. Its not the actual value.

We will go ahead with action with the ombudsman and should that be rejected, it will stop.

Hopefully this will be rejected as there is no wrong doing. Plus, the ombudsman cannot deal with your complaint anyway as you need to go through the Lloyds complaint process first. If you have not done that, then the FOS will not look at the complaint. Instead, the telephone handler will just interpret your complaint best they can and send a scribbled note to Lloyds for them to try and work out what you are complaining about.

Nothing wrong with trying, we have spare time, it will cost us nothing.

Unfortunately, as it was an adviser case, the adviser will now suffer the anxiety and stress of a complaint being made against them which will be on their permanent record. All because you don't understand how home insurance is priced and don't want to listen when it is explained. It will cost you nothing but I feel for the poor individual who will suffer because of you.

saver861

Carpi09 wrote: »

Also, they were sold the Premier Account at £25 per month because it covers home emergency, my grand parents told him they have this with British Gas but he still pressured them in to getting it.

£25 per month is a significant charge - if that has been in place for five years without any of the advantages being used then certainly I would be querying it with the banks as to how it came about.

Carpi09 wrote: »

Nothing wrong with trying, we have spare time, it will cost us nothing.

I have made many many complaints to companies over the years but only ever approached the Ombudsman once.

Perhaps this is where the Ombudsman needs to review their policies. Maybe something in the form of having to meet some minimum criteria or cases without this be subjected to charge in the event of failure.

Carpi09

dunstonh wrote: »

Lloyds only retail unlimited cover. Indeed, that (or automatic extremely high sum insureds) are the norm nowadays and have been for the best part of the last decade.



I can see why they disagree as you appear to not understand how this works.



Nothing you have said suggests any wrongdoing.



No, you are wrong. With bedroom rated policies, the sum insured is a maximum. Its not the actual value.

what are you going on about. You just repeated what I said. 400,000 is the maximum.



Hopefully this will be rejected as there is no wrong doing. Plus, the ombudsman cannot deal with your complaint anyway as you need to go through the Lloyds complaint process first. If you have not done that, then the FOS will not look at the complaint. Instead, the telephone handler will just interpret your complaint best they can and send a scribbled note to Lloyds for them to try and work out what you are complaining about.



Unfortunately, as it was an adviser case, the adviser will now suffer the anxiety and stress of a complaint being made against them which will be on their permanent record. All because you don't understand how home insurance is priced and don't want to listen when it is explained. It will cost you nothing but I feel for the poor individual who will suffer because of you.

damn right, he was taking advantage of an elderly couple to get extra commission. When you go from £53 per month to £12 with no major differences, you tell me how that's acceptable.

saver861 wrote: »

£25 per month is a significant charge - if that has been in place for five years without any of the advantages being used then certainly I would be querying it with the banks as to how it came about.

thank you, someone who makes sense.

I have made many many complaints to companies over the years but only ever approached the Ombudsman once.

Perhaps this is where the Ombudsman needs to review their policies. Maybe something in the form of having to meet some minimum criteria or cases without this be subjected to charge in the event of failure.

meer53

What does £12 a month cover ? House AND contents ? It seems very low to cover both.

Carpi09

meer53 wrote: »

What does £12 a month cover ? House AND contents ? It seems very low to cover both.

Cover Included
Buildings Y
Buildings Rebuild Cost (up to) £400,000
Buildings Accidental Damage Y
Buildings Policy Excess £50
Buildings Underwriter Lloyds Bank General Insurance Limited
Contents Y
Contents Sum Insured (up to) £50,000
High Risk Single Item Limit £1500
Contents Policy Excess £50
Contents Accidental Damage Y
Personal Belongings limit N
Pedal Cycle Cover N
Freezer Cover N
Clerical Business Use N
Contents Underwriter Lloyds Bank General Insurance Limited
Home Emergency N
Legal Expenses N

Carpi09

I did mention that, they are not interested at all. I have already complained. I still think its wrong he pressured them into getting the account because of the home emergency cover when they already had it with British Gas!!

I fully understand the insurance complaint and I agree with you but my grandparents are still unhappy about it and want to follow it up. I have advised them off your advice which I agree with but not about the current account.

[Deleted User]

Carpi09 wrote: »

I have already complained.

As already stated, if you've made a formal complaint then you need to allow the Bank eight weeks before you can approach the Ombudsman.