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Distance Selling Consumer Contracts - My Rights
Comments
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So I am definitely right in saying I am owed a refund. So the govt legislation they referred to when is that used?0
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So I am definitely right in saying I am owed a refund. So the govt legislation they referred to when is that used?
The bit you referred to is not the legislation... it is just an interpretation of it.
A Government interpretation, so one would hope that it is correct, but in this case it appears to avoid stating when that 14 day period starts.
As I said earlier:You appear to be quoting from www.gov.uk/accepting-returns-and-giving-refunds which in my opinion does not make it very clear when the actual starting date is for counting 14 days.
The legislation, Regulation 30 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, actually says:Normal cancellation period
30. [...]
(3) If the contract is a sales contract [...], the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of—
(a)the consumer...
Where the legislation says "the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of the consumer".
So you were still within the 14 days... as specified by the legislation.
Now, Frugal_Mike has pointed out that the legislation only insists that the cancellation notice be sent within 14 days.
That means that by sending the package back on 21st Sept you were only nine days into the 14 day cancellation period.
So going back to the question in your original post:Can someone please confirm which legislation is in force when returning goods online. Is it within 14 days from the day after you receive the goods or 14 days from the day you receive the goods? Being told conflicting information and not sure where I stand in relation to getting a refund from an online company. Thanks Cathflan790 -
Thanks for all your help everyone really appreciate it.0
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What do you seriously want the seller to do? Make your car structurally unsafe??? :eek:
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That's absurd
He wants the seller to give him his money back since they cannot perform their side of the contract
What part of that are you not getting?
Whether the fitter is a martian from outer space is of no consequence to the buyerWhen will the "Edit" and "Quote" button get fixed on the mobile web interface?0
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