Hermes delivery question

lisyloo

I'm still waiting for 3 parcels from hermes ordered the weekend before last (I'm in central london).
I wonder if mine are with someone who wanted to deliver at the weekend when the office was shut, but it's beyond what both companies quoted.

FidgitsID

jenniewb wrote: »

not yet, waiting for the neighbour to return home, could be a while yet.

Get onto amazon, see what they say, its them who choose the courier, they can deal with the complaints (usually quickly in my experience). you dont even know for certain the item is there do you ?, if he/she is away it could have been left in bin/on step etcetc

I dont think all couriers are the same, you can split couriers into 2 groups ,
1)those who pay the "last mile" person a wage, these have never given a problem to my address.
2)those who use "lifestyle couriers" ie anyone with a car and pay them per "successfull" delivery, these have given us no end of trouble.

jenniewb

FidgitsID wrote: »

Get onto amazon, see what they say, its them who choose the courier, they can deal with the complaints (usually quickly in my experience). you dont even know for certain the item is there do you ?, if he/she is away it could have been left in bin/on step etcetc

I dont think all couriers are the same, you can split couriers into 2 groups ,
1)those who pay the "last mile" person a wage, these have never given a problem to my address.
2)those who use "lifestyle couriers" ie anyone with a car and pay them per "successfull" delivery, these have given us no end of trouble.

I think from my experience outside looking in, they all appear to be the same to me because
1. I always am the last person on their list to be delivered to (always at the last half hour or later than the times given for delivery)
2. I have absolutely no way of contacting anyone who is attempting to deliver to get an estimated time of arrival (you can guarantee that if I leave hoping to return about an hour later that day, this is the time they will attempt to deliver).


I can see they may be created in different ways, but when your waiting at home for 12 hours plus for a parcel and rearranging your week/month/time off as a result, it's all much the same muchness. :cool:

lisyloo

Well I can say too that my experience is not like yours.

1. may be affected by where you live.
2. There are definitely couriers that give you a time within an hour and tell you exactly where your delivery person is on their round e.g. Phil has 22 parcels to deliver and will be with you between 9:45 and 10:45.

I agree with the other poster that the sellers have some responsibility for the couriers they use. But you also have to accept that if you want good service then you can't expect bottom prices. Some of the home delivery services are paid next to nothing and they can only do the job by combining deliveries.

Do you really have no possibility of getting anything delivered to friends, workplace, neighbours, family?
I appreciate the problem but it is unusual because most of us have some workplace/family/friends or neighbours who will help.

No we don't stay in all day. We get parcels delivered to where someone will be like an office reception.

FidgitsID

lisyloo wrote: »

Well I can say too that my experience is not like yours.

1. may be affected by where you live.
2. There are definitely couriers that give you a time within an hour and tell you exactly where your delivery person is on their round e.g. Phil has 22 parcels to deliver and will be with you between 9:45 and 10:45.

I agree with the other poster that the sellers have some responsibility for the couriers they use. But you also have to accept that if you want good service then you can't expect bottom prices. Some of the home delivery services are paid next to nothing and they can only do the job by combining deliveries.

Do you really have no possibility of getting anything delivered to friends, workplace, neighbours, family?
I appreciate the problem but it is unusual because most of us have some workplace/family/friends or neighbours who will help.

No we don't stay in all day. We get parcels delivered to where someone will be like an office reception.

putting stuff to where someone is in does not always fix poor courier issues. Our house ALWAYS has someone at home just due to circmstaces. There are only 2 couriers who give us constant problems, both use "lifestyle couriers".
Even putting it to an office address 35miles away did not fix the problems :-(
Easier just to avoid any ebay seller using them & only using other sites that have good customer service when couriers get it wrong.

lisyloo

I agree there are bad couriers fidgets and Hermes / yodel seem to come up a lot.
But they are not all bad as an industry.
Most of the next day services work really well and some have excellent tracking down to the hour.
It's annoying when you can't choose as a buyer.
All you can do is feedback to sellers and made judicious choices about where and how you buy stuff and if it's crucial then ask in advance.

My stuff recently took 6 working days from Hermes and I'm in central london and they are slow to collect so I think I'm going to buy from the shops from now on.

It does seem that jennies lifestyle/circumstances are unusually problematic for getting parcels delivered and has had exceptionally bad experience.
I'm not disputing that experience but several of us have good experiences too especially if you pay more.

jenniewb

lisyloo wrote: »

Well I can say too that my experience is not like yours.

1. may be affected by where you live.
2. There are definitely couriers that give you a time within an hour and tell you exactly where your delivery person is on their round e.g. Phil has 22 parcels to deliver and will be with you between 9:45 and 10:45.

I agree with the other poster that the sellers have some responsibility for the couriers they use. But you also have to accept that if you want good service then you can't expect bottom prices. Some of the home delivery services are paid next to nothing and they can only do the job by combining deliveries.

Do you really have no possibility of getting anything delivered to friends, workplace, neighbours, family?
I appreciate the problem but it is unusual because most of us have some workplace/family/friends or neighbours who will help.

No we don't stay in all day. We get parcels delivered to where someone will be like an office reception.

Sadly I can't get it delivered to another address- there just isn't the chance, the only member of my family who are within an hours journey of me who works in the same building every day works in a hospital and it's a new job, I'd not want to mess with their professionalism at work by asking them to take in a parcel for me when it's a new job! Everyone else either works nights (do NOT disturb during the daylight hours!) works at a different part of the UK every day -as wild as that seems it's not that fantastic a job but a courier wouldn't be able to deliver to an office) and the rest of my family and friends are either way up North (as in hundreds of miles away) in hospital for ill health, working in retail (NOT ok to get deliveries!) or not that close as friends that I can ask them to wait in all day for a parcel for me



I have only seen one company whom I can pick which courier I want to pay more to use and the best option from them was DPD delivery- I'll be taking in vast amounts of alcohol before I decide to opt for that company again out of choice.


I guess I just have to live with it, in my experience- which I know is different from everyone else's, they all seem to act in the same way- I am always last on the list (I live very close to a main A-road which I imagine is the best route out of London to most depots- not useful in the morning as the roads are choc-a-block full of traffic) so there is a sort of logic for it though I'd like just for once one courier to buck the trend and not leave me till last!


I've never seen a courier service on ebay though, I always seem to find they use Royal Mail but thanks for the heads up, I'll make sure to stay well clear, Royal Mail are far easier to deal with!

FidgitsID

jenniewb wrote: »

I've never seen a courier service on ebay though, I always seem to find they use Royal Mail but thanks for the heads up, I'll make sure to stay well clear, Royal Mail are far easier to deal with!

FYI, if an ebay item goes missing but has "confirmed tracking" the buyer is the one at risk of losing money. both ebay&paypal cases look at tracking status.
So buyer is left hoping the seller will help (couriers wont accept claims from buyers) , but given the level of distrust between some sellers/buyers on ebay, how many ebay sellers will belive a buyer over tracking.
This is why I happily buy from other sites who use these couriers but avoid any ebay seller who uses them. but sometime sellers will switch to these couriers even when they said it would be royal mail, because its cheeper. So I also dont risk buying anything over £50 on ebay just in case :-(

jenniewb

FidgitsID wrote: »

FYI, if an ebay item goes missing but has "confirmed tracking" the buyer is the one at risk of losing money. both ebay&paypal cases look at tracking status.
So buyer is left hoping the seller will help (couriers wont accept claims from buyers) , but given the level of distrust between some sellers/buyers on ebay, how many ebay sellers will belive a buyer over tracking.
This is why I happily buy from other sites who use these couriers but avoid any ebay seller who uses them. but sometime sellers will switch to these couriers even when they said it would be royal mail, because its cheeper. So I also dont risk buying anything over £50 on ebay just in case :-(

....this isn't about an ebay purchase but thanks for the heads up Never opted for a courier or even seen one on ebay but am a bit anti courier deliveries at the moment....still waiting for my neighbour to return so I can pick up the package. If only they'd asked me if I wanted it left with a neighbour first I could have said no!

custardy

jenniewb wrote: »

....this isn't about an ebay purchase but thanks for the heads up Never opted for a courier or even seen one on ebay but am a bit anti courier deliveries at the moment....still waiting for my neighbour to return so I can pick up the package. If only they'd asked me if I wanted it left with a neighbour first I could have said no!

How would you envisage them asking.
its a cheap service using 'lifestyle' couriers.
Part of this model is the couriers get paid for delivered items,so they need outlets to do this first time to save costs/earn money.