courier delivery

rufuschucklebutty

So I ordered it, and they can deliver it to anyone they like, then deny any liability, doesn't sound good to me.

What was the point of having it delivered.

shaun_from_Africa

rufuschucklebutty wrote: »

So I ordered it, and they can deliver it to anyone they like, then deny any liability, doesn't sound good to me.

They have no liability for the missing item so they don't have to deny anything.
You arranged for the tablet to be delivered to an address and this is exactly what happened.
What occurred after the successful delivery is nothing whatsoever to do with Argos. That is entirely between you and the company you work for.

peachyprice

For goodness sake, take some responsibility for your own actions.

YOU asked them to deliver it to your workplace. YOU didn't bother telling anyone at work that you were expecting a parcel.

mije1983

rufuschucklebutty wrote: »

and they can deliver it to anyone they like

But they didn't. They delivered to the address specified by YOU! That the address you asked them to deliver to wasn't secure is not the fault or responsibility of the retailer.

LilElvis

rufuschucklebutty wrote: »

So I ordered it, and they can deliver it to anyone they like, then deny any liability, doesn't sound good to me.

What was the point of having it delivered.

They don't deliver to a person, they deliver to an address. They delivered to the address you gave them and what happened after that point is not their problem. It would be exactly the same if I ordered from Argos/Amazon/Boden/any other online retailer and asked for it to be delivered to my home and my husband signed for it but refused to give me the parcel. Do you think Argos/Amazon/Boden/any other online retailer would give me a refund or a replacement? It sucks and it is a hard lesson, but you have no recourse to the seller or their courier. Try your bank/credit card for a chargeback, though you might need a crime number from the police.

marliepanda

LilElvis wrote: »

Try your bank/credit card for a chargeback, though you might need a crime number from the police.

Chargebacks are not for stolen goods (goods stolen after you got them) otherwise you're still screwing over the retailer who has done nothing wrong.

No bank will chargeback because something got stolen. If I buy a car tomorrow and it gets nicked, shall I ask my credit card to do a chargeback?

George_Michael

LilElvis wrote: »

but you have no recourse to the seller or their courier. Try your bank/credit card for a chargeback

I'm confused.
You state that there is "no recourse to the seller" yet you go on to advise the OP to attempt to reclaim the money from the seller by way of a chargeback?

LilElvis

marliepanda wrote: »

Chargebacks are not for stolen goods (goods stolen after you got them) otherwise you're still screwing over the retailer who has done nothing wrong.

No bank will chargeback because something got stolen. If I buy a car tomorrow and it gets nicked, shall I ask my credit card to do a chargeback?

George_Michael wrote: »

I'm confused.
You state that there is "no recourse to the seller" yet you go on to advise the OP to attempt to reclaim the money from the seller by way of a chargeback?

Yes, you are both right. The goods have effectively been stolen so his only recourse is with his employer's or his own insurance.

Apologies for not engaging brain.

daytona0

Smells a bit funny this...


1. How do you know it was left in a public area? You've kinda admitted that it was delivered to your WORK so as such I can't really see why it has gone from a secure (ie your work) location to a public location. Did they sign for it at reception, cart it outside and leave it on a bench or something? How has it ended up in a public area?

2. Have you queried this with the person who has signed for the item?

3. Why aren't you fuming about the person(s) leaving it in a public area? And if you are, why are you trying to pass over liability to Argos rather than the employee(s) who have shown what would be construed as misconduct (or even gross misconduct)?

4. Have you checked all of the CCTV that YOU have access to? Also, have you reported a possible crime with the police? Because it has gone missing and as far as anyone on here can make out there are 4 reasons for this going missing; Either you have stolen it (somewhat likely, no offence), an employee has stolen it (somewhat likely), a member of the public have stolen it (unlikely) or the courier have pulled off a big scam and stole it (very very unlikely). Contact police and get the public CCTV checked along with your work CCTV and get it pieced together, then claim against the negligent person/thief - unless it is you in which case go away

Something doens't add up here to be honest. Your story seems a bit sketchy at the moment....

Also, with sending it to your work address then could one argue that you are making a business purchase? I can appreciate that you'd want an item delivered to the location you are most at during the day though so that's a bit moot.

marliepanda

daytona0 wrote: »

1. How do you know it was left in a public area? You've kinda admitted that it was delivered to your WORK so as such I can't really see why it has gone from a secure (ie your work) location to a public location. Did they sign for it at reception, cart it outside and leave it on a bench or something? How has it ended up in a public area?

2. Have you queried this with the person who has signed for the item?

3. Why aren't you fuming about the person(s) leaving it in a public area? And if you are, why are you trying to pass over liability to Argos rather than the employee(s) who have shown what would be construed as misconduct (or even gross misconduct)?
.

It may have been left in the reception, if the office is customer facing such as a hotel, or council offices.

However if there was a public access area you think there would be some CCTV.