buyer 'claiming' not received parcel

pinkshoes

November2 wrote: »

Thank you for all your interesting responses, maybe I should've kept my suspicions to myself and just asked the question! I still have no idea what the correct procedure is in this situation. Is it up to me to make the claim or does the buyer have to do it? Myhermes have just got back to me telling me to submit a lost parcel claim.

Your buyer is clearly drop shipping.

They have sold the same item, can't supply, so have bought off you and supplied the address of THEIR buyer. This is why they bought again and repaid...

This means that the parcel hasn't been anywhere near him, and is no doubt his buyer that has the problem and claiming it is lost.

If your tracking says it has been delivered, then I would do no more, as if he opens the case, you can prove that you sent to the Paypal address, and it has been signed for.

November2

Thank you again for taking time to reply. I had confirmation from myhermes that the seller has to put the claim in.

Glad I took advice from the forum in a previous post regarding sending to a non paypal address, would've been up the creek had I just posted it out and not cancelled his original purchase. I just wish Ebay would address this issue, there is absolutely no procedure in place for sellers to refund, reinvoice etc. Why can't Ebay/Paypal just make it more clearer to buyers at the payment stage. A pop up reminder would do, too easy I guess!