buyer 'claiming' not received parcel

FidgitsID

campdave wrote: »

The COMPLETE post, including the comments about their previous purchases. But, carry on.

ahh you mean the buyers previous good trading record with no complaints to the OP, even when he resold at a loss :rotfl:

"Checked feedback and he is an Ebay seller and has actually sold three of the exact same item in July that he purchased from me, and sold them for a lot less than he paid for mine!"

campdave

FidgitsID wrote: »

ahh you mean the buyers previous good trading record with no complaints to the OP, even when he resold at a loss :rotfl:

"Checked feedback and he is an Ebay seller and has actually sold three of the exact same item in July that he purchased from me, and sold them for a lot less than he paid for mine!"

We'll have to agree to disagree.

November2

Sorry there is some confusion here. We have no selling history, buyer had not purchased previous items from me, checking his feedback I saw that he had sold three items identical to the one he has purchased from me and now claiming lost. Seemed odd that he sold items and then purchased one for more money than the ones he'd previously sold. That is what I meant.

As for posting to a different address than the Paypal one, only an idiot would do it, as a buyer only has to put in a claim for none delivery and Ebay give them their money straight back. That is what I believe he initially intended to do. I refused, he repurchased with delivery address added to paypal, now claims item not received and can I help him make a claim. To me that's suspicious behaviour!

FidgitsID

the_lunatic_is_in_my_head wrote: »

As Dave says, buyer sells the same item, wants shipment to a different address and then claims non-receipt after the tracking shows delivered, all 3 together don't add up to the norm you are referring to.

Not only that but the buyer ask the OP to help make a claim, not help find the parcel which seems odd as well.

Selling/buying on ebay with its adversarial nature, does not seem to produce "normal" behavior. This is a repeat buyer who did not complain or try to get a partial refund when he resold the 3 previous items at a loss.
Normal would be to accept there might have been a mistake by courier, and get in contact and make claim with courier / refund buyer if needed. Its up to the courier to investigate any possible lying by the buyer.

Only on ebay could such assumptions shown on this thread be made on such evidence, the strongest of which is tracking, all that actually shows is it was signed for by someone, somewhere, but does not in itself prove it was to the buyers address :-(

FidgitsID

ahh ok, I read it wrong.

November2 wrote: »

As for posting to a different address than the Paypal one, only an idiot would do it, as a buyer only has to put in a claim for none delivery and Ebay give them their money straight back. That is what I believe he initially intended to do. I refused, he repurchased with delivery address added to paypal, now claims item not received and can I help him make a claim. To me that's suspicious behaviour!

ie presumed gulity, when all he might have done wrong was not add an address to paypal before buying it. getting stuff sent to differant address is normal, but on ebay its imidiatly seen as an attempted scam :-(

most scammers are not stupid, if they were far more would be dealt with by royal mail/ebay/couriers/police.
So if this buyer is one and it was there intention to claim INR, would it make sence to rebuy it from you, knowing that his previous request would mean it would be sent tracked ?
It would now be far easier for a scammer to claim no/differant item with SNAD claim since the tracking excludes a INR claim.

edit - as for rebuying an item for more than they had sold for, I have actually had to do that when I sold off a lot of clutter but had to rebuy an item when I needed it. typical, you keep stuff for years because it will be "handy", then bin it to clear space and need it 2 months later :-( but that would depend on the item in question.

the_lunatic_is_in_my_head

FidgitsID wrote: »

most scammers are not stupid,

Most scammers assume the seller is naive.

The reason little is done from a legal point of view hasn't anything to do with how smart or not the scammer is.

FidgitsID

the_lunatic_is_in_my_head wrote: »

Most scammers assume the seller is naive.

The reason little is done from a legal point of view hasn't anything to do with how smart or not the scammer is.

I dont think they assume the seller is naive, but they do prey on the ones that are and choose the right scam for the right seller type :-(

Id think its fair to say most ebay scammers know exactly how ebay works and how differant ebay seller types (new/experienced/business/private etc) would react if they rebought the item a 2nd time, ie send tracked etc. If it was a scammer it would be far easier to buy the same item from a diferant, maybe more naive seller or to switch to a SNAD scam.

pursuing a INR claim with "confirmed" tracking is pointless, unless the courier did actually make a mistake. because I doubt even the newest most naive seller would refund on a confirmed delivered item without first checking/claiming from the courier after an investgation.

true that from a police legal view the inteligence of the scammers has nothing to do with investigating any fraud. but the RM/couriers do investigate/log lower value items.

November2

Thank you for all your interesting responses, maybe I should've kept my suspicions to myself and just asked the question! I still have no idea what the correct procedure is in this situation. Is it up to me to make the claim or does the buyer have to do it? Myhermes have just got back to me telling me to submit a lost parcel claim.

FidgitsID

November2 wrote: »

Thank you for all your interesting responses, maybe I should've kept my suspicions to myself and just asked the question! I still have no idea what the correct procedure is in this situation. Is it up to me to make the claim or does the buyer have to do it? Myhermes have just got back to me telling me to submit a lost parcel claim.

y am I not surprised :rotfl: my last item via them was left on doorstep 2 days after the "tracking" said it was deliverd luckly it was not an ebay item.

Have you asked your buyer to check his/her local area (dont confine the search just to next door neighbours) to see if its been left in somebodys garden/bin etc etc ? if you have the signature, is it a name ? if so does the buyer recognise it ?

It should be you that deals with the courier as the contract is between you and the courier, just say buyer says it has not arrived and follow the claim process. I think royal mail is the only company that will let the recipient make a claim, but not sure on that.

edit - if myherms stops replying to you, its been said many time on forums, that a message in a public place like facebook, gets them to respond.

macman

You have the contract with the courier, so you have to make the claim. Hermes has no contract with the buyer, so nothing for them to claim.