Thomson's Brochure Error No Kids Club available on Honeymoon

pinkshoes

halibut2209 wrote: »

I've never been on a holiday where any kids club for young children would not require the parents to be present. Especially at that age. All this nonsense about "66%" or "75%" back is frankly ridiculous.

A kids club is for a few hours during the day where you would have to be there anyway. "Kids Club" is NOT "Child care". And even if you have a babysitter, you will have to go back if the child is upset.

You won't get any compensation, but by all means listen to the silly posts above

Have you actually been on a Thomson holiday?

They specificlly sell "family holidays" where you pay for the service of child care, where their nurseries are run by CRB checked and qualified staff.

The Thomson ski holidays have nurseries that take children from 6 months, so you can go and ski all day - they take the kids out on sled rides etc...

I think the OP is due a substantial refund depending on how long per day the child care would have been, as having a 2 year old all day seriously restricts what you can get up to!

03029174

Got a reply today, they stand by their first offer and believe £280 cash represents fair and reasonable compensation for the issues I experienced and they do not feel it appropriate to increase the amount. So they are offering us 9% back. Looks like I'll be contacting a no win noted lawyer next week.

lucy03

03029174 wrote: »

Got a reply today, they stand by their first offer and believe £280 cash represents fair and reasonable compensation for the issues I experienced and they do not feel it appropriate to increase the amount. So they are offering us 9% back. Looks like I'll be contacting a no win noted lawyer next week.

I wouldn't use a lawyer, I'd just send a letter before action and then proceed to the small claims track. A district judge is IMO going to look for whether this was an integral part of the holiday and whether Thomson's acted reasonably to deal with the issue. From the correspondence you sent before the holiday it strongly suggests that this was a material issue for you and so an integral part of the holiday. Thomson's clearly did do something but if they advertise something in the brochure prominently then there is an expectation that some measure of that service should be provided.

I'd ask for something like 40% to be refunded. Thomson's legal department will see it and I can't personally see them bothering to defend that in court since they've already offered a partial refund. I wouldn't ask for a near complete refund as a district judge would start to query if the holiday was genuinely worthless and why you stayed. There is also the problem that you haven't had very many quantifiable losses, so the situation isn't clear-cut.

All just in my opinion.

03029174

lucy03 wrote: »

I wouldn't use a lawyer, I'd just send a letter before action and then proceed to the small claims track. A district judge is IMO going to look for whether this was an integral part of the holiday and whether Thomson's acted reasonably to deal with the issue. From the correspondence you sent before the holiday it strongly suggests that this was a material issue for you and so an integral part of the holiday. Thomson's clearly did do something but if they advertise something in the brochure prominently then there is an expectation that some measure of that service should be provided.

I'd ask for something like 40% to be refunded. Thomson's legal department will see it and I can't personally see them bothering to defend that in court since they've already offered a partial refund. I wouldn't ask for a near complete refund as a district judge would start to query if the holiday was genuinely worthless and why you stayed. There is also the problem that you haven't had very many quantifiable losses, so the situation isn't clear-cut.

All just in my opinion.

Thanks for adding your opinion Lucy03, very good points and I really appreciate the help. Do you think I need to send a 3rd email to Thomsons? They were quite clear this was their final offer. Or is this stand procedure before going to the small claims s court

photome

some good advice from Lucy, although I would ask for 50%.

I am not often in agreement with too much compo but in your case I think it is deserved

Pollycat

photome wrote: »

some good advice from Lucy, although I would ask for 50%.

I am not often in agreement with too much compo but in your case I think it is deserved

I agree with this.

Good luck, let us know how you get on.

pinkshoes

03029174 wrote: »

Thanks for adding your opinion Lucy03, very good points and I really appreciate the help. Do you think I need to send a 3rd email to Thomsons? They were quite clear this was their final offer. Or is this stand procedure before going to the small claims s court

Do NOT email them!!

Send them a letter (yup, that pen and paper stuff!!), with the title as "Letter before action".

State exactly what it is you want (50%?), and give them a deadline by which they need to refund (28 days?) otherwise you will take them to court.

I would mention the conversations you had prior to the holiday about checking the availability of child care.

Post the letter from two post offices, getting proof of postage.

I wish you the best of luck, and think you have a good case given the trouble you went to to find a holiday with child care!