Thomson's Brochure Error No Kids Club available on Honeymoon

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wealdroam wrote: »

Is this specifically a Thomson Holidays kids club, or a kids club run by the hotel?

I ask because there is almost certainly a disclaimer somewhere that says something like "Thomson Holidays cannot guarantee that all hotel facilities will always be available".

Hi wealdroam

Thanks for the interesting point, it was a hotel run kits club but I think Thomsons would have a hard time defending themselves since the facility was certainly running and open for business. The holiday was mis sold by Thomson. If there had been a genuine reason like a fire or something I could understand it but this was misrepresentation due to a cockup somewhere between the hotel and Thomson

halibut2209

ThumbRemote wrote: »

That is not the case. Thomson holidays kids clubs do not require adults to be present - in fact adults are not permitted to be present.

In all seriousness, please can you provide a source for this. I can understand some places saying that adults are not needed (although I don't believe that for a "kids club" for under 3s - I've been on plenty of holidays where you have to have an adult there for under 8s), but the statement "adults are not permitted to be present" is frankly incredulous.

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halibut2209 wrote: »

In all seriousness, please can you provide a source for this. I can understand some places saying that adults are not needed (although I don't believe that for a "kids club" for under 3s - I've been on plenty of holidays where you have to have an adult there for under 8s), but the statement "adults are not permitted to be present" is frankly incredulous.

My wife used to be a winter rep and worked in a nursery in the Alps. Of course we could be wrong but we were working on the fact the description stated 2-12yrs Children's Club , Children's activities. She believed this means drop off because 10am till 11am they do "X" 11am-12pm they do "Y".
We believed when they say children's facilities, this is when your expected to stay with them as they are not run by staff.

ThumbRemote

halibut2209 wrote: »

In all seriousness, please can you provide a source for this. I can understand some places saying that adults are not needed (although I don't believe that for a "kids club" for under 3s - I've been on plenty of holidays where you have to have an adult there for under 8s), but the statement "adults are not permitted to be present" is frankly incredulous.

Having made use of a Thomsons crèche and kids club a number of times, I can assure you my statement was true.

The best I can do to 'prove' it is at http://postimg.org/image/qjvvzbj27/ - a copy of the terms and conditions of a Thomson holiday kids club. It refers to signing the child in and out, leaving necessary belongings etc.

They often offer a drop-in baby session too, but that is different to the crèche. If you think about it, it's far safer from their perspective to not have unknown adults hanging around the kids activities.

halibut2209

So, no proof then. I cannot fathom a kids club for any age where the parents are forbidden to attend, especially in a foreign country.

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ThumbRemote wrote: »

Having made use of a Thomsons crèche and kids club a number of times, I can assure you my statement was true.

The best I can do to 'prove' it is at http://postimg.org/image/qjvvzbj27/ - a copy of the terms and conditions of a Thomson holiday kids club. It refers to signing the child in and out, leaving necessary belongings etc.

They often offer a drop-in baby session too, but that is different to the crèche. If you think about it, it's far safer from their perspective to not have unknown adults hanging around the kids activities.

Thanks for taking the time to upload the Pic Thumbremote.

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halibut2209 wrote: »

So, no proof then. I cannot fathom a kids club for any age where the parents are forbidden to attend, especially in a foreign country.

Going off topic a bit here. She was not allowed entry until the Friday. There are probably regulations for nursery's that cater for that age group (under 3's) have to adhere too. Like no sharp corners, no small objects etc I'm guessing but I suspect if something happened they would be in big trouble so it was as easier to say no.

OlliesDad

halibut2209 wrote: »

So, no proof then. I cannot fathom a kids club for any age where the parents are forbidden to attend, especially in a foreign country.

I can not offer anything other than anecdotal evidence to back up ThumbRemote's comments, however when I was a holiday rep (2004-2006) the parents could not stay with the kids club/creche. The staff that run these services are trained nursery assistants much like any child care settings in the UK.

I am also not sure why any parents would pay the fees for the service but still stay with the children.

ThumbRemote

halibut2209 wrote: »

So, no proof then. I cannot fathom a kids club for any age where the parents are forbidden to attend, especially in a foreign country.

Exactly what proof are you looking for? I've told you that I've used the kids clubs, on multiple occasions, and I've posted the parental agreement, which talks about signing children in and out.

Your original point was that "A kids club is for a few hours during the day where you would have to be there anyway. "Kids Club" is NOT "Child care"" - which the parental agreement does prove is incorrect.

If you're convinced that I'm lying to you then there's not a lot I can do.

(Edit to add, cross-posted with OlliesDad)

SuperHan

OlliesDad wrote: »

I can not offer anything other than anecdotal evidence to back up ThumbRemote's comments, however when I was a holiday rep (2004-2006) the parents could not stay with the kids club/creche. The staff that run these services are trained nursery assistants much like any child care settings in the UK.

I am also not sure why any parents would pay the fees for the service but still stay with the children.

Again, more anecdotal evidence, but I can remember crying at a kids club on holiday about 15 years ago for my mum to stay, and my options were to stay alone or to not attend.

Obviously things may have changed since then (and probably have!), but historically parents couldn't stay.

Also, the T&Cs say as a parent you WILL drop your children off. Not you can drop them off or you can stay. Per the scanned T&Cs, the only option to parents is to drop off.