Thomson's Brochure Error No Kids Club available on Honeymoon

Danfuss

The OP may like to look up case law on the subject of disappointment with a holiday and see if this could apply to his experience:Jackson v Horizon Holidays [1975] 3 All ER 92.

peachyprice

Surely a kid's club where you can't leave your children is just a play centre/park/ground? A different thing entirely.



Just sayin.

OlliesDad

peachyprice wrote: »

Surely a kid's club where you can't leave your children is just a play centre/park/ground? A different thing entirely.



Just sayin.

I know in the UK Parkdean have a daily 1-2 hour kids club where parents can bring kids to do activies - maybe this is the sort of thing that Halibut is thinking of?

You are right though, the kids clubs offered by overseas tour operators is different (unless advertised as a parent and toddler session)

System

I don't see that Thomsons have any liability here. It was the hotel kids club and even the hotel said, when contacted a week before, that the kids club was available for their child. So the hotel tell Thomsons that the kids club is suitable for 2. + and Thomson duly advertise that fact. When they got there things were different or the hotel changed their policy and the hotel is now refusing such a young child entry to the kids club so surely the problem lies with the hotel changing their minds and not Thomsons?

03029174

Thanks for the reply guys

@!!!!!! hi, i agree with this in principle and believe this would be the case if i had booked the hotel direct but going trough a tour operator i don't think i should have to deal with the hotel directly. I imagine the problem was with the hotel but the holiday was sold by Thomsons so i should receive compensation for the error from them and if the error is tracked down by Thomsons to be the fault of the hotel, Thomsons can claim from the hotel.

Lets not forget the Thomsons reps at the hotel certainly knew the age was 4+ even though they handed out paperwork saying 2+. They should have passed the information up the chain to Thomsons

OlliesDad

!!!!!! wrote: »

I don't see that Thomsons have any liability here. It was the hotel kids club and even the hotel said, when contacted a week before, that the kids club was available for their child. So the hotel tell Thomsons that the kids club is suitable for 2. + and Thomson duly advertise that fact. When they got there things were different or the hotel changed their policy and the hotel is now refusing such a young child entry to the kids club so surely the problem lies with the hotel changing their minds and not Thomsons?

As will all services, the company entering the contract (in this case Thomsons) have to ensure that the facilities they advertise are available. By your logic, if the OP had arrived at the hotel and there was no room available, as long as Thomsons were not aware this would happen they could wash their hands of the situation.

mossstitchmama

We had our honeymoon ruined in a similar manner. Our daughter was 15 months old at the time. We arrived at out apartment to find a travel cot with a plastic sheet covering the base, which couldn't be removed, a two storey room with a balcony with a two foot high railing (with a ten foot drop), bathroom and Double bedroom upstairs and child expected to sleep down stairs (no way of getting cot up the spiral staircase).

We ended up swapping to another apartment so spent our honeymoon in single beds.

On our return, we got in touch with a solicitor by the name of Ros Fernihough (she is a specialist in holidays and travel). She understood that your honeymoon is a one shot deal and if it is not what you expected (through no fault of your own) then that cannot be recaptured.

I strongly suggest you find a solicitor who specialises in holiday cases. In our case, it was a no win, no fee. It might be worth a consultation. You are probably very upset (I know we were) and it might help to have someone independent and with more clout, deal with it on your behalf.

I think we got about half of our money back and the travel company paid the fees.

visidigi

!!!!!! wrote: »

I don't see that Thomsons have any liability here. It was the hotel kids club and even the hotel said, when contacted a week before, that the kids club was available for their child. So the hotel tell Thomsons that the kids club is suitable for 2. + and Thomson duly advertise that fact. When they got there things were different or the hotel changed their policy and the hotel is now refusing such a young child entry to the kids club so surely the problem lies with the hotel changing their minds and not Thomsons?

So if Amazon tell me a Sony product does something and Sony says it does then its Sony's responsibility?

Errrm, nope!

harrys_dad

Some good advice here

http://www.theguardian.com/money/2014/sep/06/holiday-hell-compensation-claim-summer-break

03029174

mossstitchmama wrote: »

We had our honeymoon ruined in a similar manner. Our daughter was 15 months old at the time. We arrived at out apartment to find a travel cot with a plastic sheet covering the base, which couldn't be removed, a two storey room with a balcony with a two foot high railing (with a ten foot drop), bathroom and Double bedroom upstairs and child expected to sleep down stairs (no way of getting cot up the spiral staircase).

We ended up swapping to another apartment so spent our honeymoon in single beds.

On our return, we got in touch with a solicitor by the name of Ros Fernihough (she is a specialist in holidays and travel). She understood that your honeymoon is a one shot deal and if it is not what you expected (through no fault of your own) then that cannot be recaptured.

I strongly suggest you find a solicitor who specialises in holiday cases. In our case, it was a no win, no fee. It might be worth a consultation. You are probably very upset (I know we were) and it might help to have someone independent and with more clout, deal with it on your behalf.

I think we got about half of our money back and the travel company paid the fees.

Hi, thanks for the post mossstitchmama
I hadn't thought of a no win no fee solicitor, that might be a good option for me

I've responded to Thomson now so shall wait and see