Where to buy carpet?

donttaxme

So after visiting multiple shops and putting up with endless sales patter I've decided the best bet is to buy online.

We are planning to go for Cormar Cornish Cream (80% Pure New Wool 10% Nylon 10% Polypropylene, 32oz) Any opinions on this? Should I go up on the oz?

I am also considering the Cloud 9 Cirrus 9mm underlay, is this a good one to go for or are there any similarly priced alternatives?

sniggings

go for the highest weight you can afford, 32oz is quite low.

Same for underlay, the thicker the better.

lurkylurky

We bought carpet from Carpet Right nearly 3 years ago. We got (and I would recommend) Cloud 9 11mm underlay and tape from this online company: http://www.tradepriced.co.uk/cloud9_cumulus_carpet_underlay.html

We fitted the underlay ourselves using the guide on the tradepriced website.

The next time we need carpet we will buy online and get a local fitter. We bought the carpet from Carpet Right thinking if there were any problems with the fitting it would be put right by Carpet Right. But found out after paying that they do not guarantee the fitting as the carpet fitters were independent. As it happens the did a great job so we took their number.

Feeling_Blue

donttaxme wrote: »

So after visiting multiple shops and putting up with endless sales patter I've decided the best bet is to buy online.

QUOTE]





Please remember the pitfalls of buying online:


You use your own measurements (unless a fitter does it for you)
If the fitter measures and gets it wrong, will he make good?
If the carpet is faulty, do you have the name, address and number of the online retailer?
Does the manufacturer of your carpet guarantee the carpet if it is sold online?
Will the carpet be delivered to your door and off loaded or will you be expected to take it into the house?


Many people shop online with no problems, but sometimes it is worth reminding consumers that the service with carpets online is a lot less than in store.

lee111s

I much prefer using a local place. Better service and better prices than large firms!

lizziedip

I can only tell you all about my experience with Carpetright and you can form your own conclusions. When I moved the carpets needed replacing so I ordered a carpet from the samples in a Carpet right store on one of their 'crazy prices' promotions. The house was empty when it was fitted. When I saw it I know that it was not the carpet that I saw in the store and went straight in to tell them. The sample was no longer available and it had been discontinued. My complaint has been going on for over a year now. I ordered a plain beige carpet and have one that is beige with lots of dark brown splodges. Dark threads are continuing to come through as it wears. It looks permanently dirty. Carpetright do not care about customer satisfaction and seem to get a buzz out of making customers upset and frustrated. They sent an 'expert' who was employed by the carpet manufacturer who decided that there was no fault with the carpet, ignoring my complaint that it was not the one I ordered. Eventually the head of complaints a Mr Renouf listened to this aspect. After some deliberation, he simply said that it was the carpet I ordered and showed me a photo of a 'sample board.' I did not choose from this board. More peculiarly he maintains that the colours in the carpet are due to variations in the colours of the sheep! I put it to him that is he chose a beige wool mix suit from a shop from a swatch, then returned the suit because it had dark threads randomly in the fabric, he would not be satisfied with this response! I have not received a response. Apparently I do not have a case because I cannot prove that this was not the carpet I chose. Of course I can't. They destroyed the evidence. On one of these forums I read a similar story of a customer going into Carpetright and the manager shouted across to him ' you DID get the carpet you ordered.' ...before he had even raised the subject. It seems I am not alone.
I tried to take the case through my credit card protection. I was told that I had no evidence so they could not progress my complaint.
I have put it to them that the invoice says 'beige' not 'beige with dark brown/ black speckles.' I have not had a response.
So I am just very unlucky that a few black sheep were in the flock used for my carpet!

[Deleted User]

if its a fairly regular bedroom buy everything separate the u/lay gripper and door plate wherever then the best carpet you think you need for a bedroom then buy a good stanley knife with lots of spare blade and do the job yourself its easier than you think

sniggings

woodbine wrote: »

if its a fairly regular bedroom buy everything separate the u/lay gripper and door plate wherever then the best carpet you think you need for a bedroom then buy a good stanley knife with lots of spare blade and do the job yourself its easier than you think

do you not need one of those carpet kicker things?