Vodafone time scale to sort things.....

mamabuddah

as per silks request email sent to Vodafone rep...lets start the clock running...so far 30 days plus...but we'll only count from now...

18.23 Saturday 20th September 2014

mamabuddah

as per silks request email sent to Vodafone rep...lets start the clock running...so far 30 days plus...but we'll only count from now...

18.23 Saturday 20th September 2014

mamabuddah

"Why didn't you take up the offer after asking for it ? and why start yet another thread about the same problem ?"
Because a different dept started dealing with it.
and you want to know the relevance of this statement?
"but no one in Vodafone has seen fit to contact me, email me, carrier pigeon-ed me or seen fit to refund me my money yet...."

that relates to the return of the phone...nothing that's been done on here

and why did I start a new thread? ... because it's been going on too long, I've been told lies and if I can persuade one person NOT to go with Vodafone...I'll be happy....

as per silks request email sent to Vodafone rep...lets start the clock running...so far 30 days plus...but we'll only count from now...

18.23 Saturday 20th September 2014

Browntoa

merged your multiple threads into one

mamabuddah

and here we have the first progress update:

over 48 Hrs...no response to my email from Vodafone rep on here...

cklass

Although they don't specify this, I'm pretty sure the 48 hours excludes weekends. You should hear from them tomorrow or Wednesday at the very latest.

mamabuddah

cklass wrote: »

Although they don't specify this, I'm pretty sure the 48 hours excludes weekends. You should hear from them tomorrow or Wednesday at the very latest.

which is really part of the problem as every email you send needs 48 hrs to get a response...

e.g. send them an email
48hrs later they reply asking for info
you reply
(add another 48 hrs) they say can't find anything
you reply why not
(add another 48 hrs)
they say, send us info
(add another 48 hrs)
they say need more info

and so on....and there we are, in the above example, 8 days wasted already and no further forward...I have been asking since 21st August and they still haven't passed the first hurdle...so no urgency on Vodafones part to sort a problem...but I'll continually update on MSE.:money:

cklass

I completely understand. It's been almost eight weeks since I first contacted them. Every time I've emailed them since then, I've been told they're 'chasing' the issue up with the relevant team. They've clearly made no progress whatsoever over these last few weeks. At the end of this week, I can finally complain to the ombudsman and hopefully get this sorted once and for all.

Silk

mamabuddah wrote: »

and here we have the first progress update:

over 48 Hrs...no response to my email from Vodafone rep on here...

A quick click on his profile shows he hasn't been on since Friday so looks like he probably hasn't been working since then.

cklass

I spoke to him a week before last. He said he was going to be away so his colleagues would pick up on emails.