3 mobile default

LplateSaver

Hi. I'm thinking about getting a mortgage in around 1.5 years time as my parents are downsizing and offered to help and so I've had a look at my credit file. They only negative I can see on it is an £81 default with 3 mobile from 2 years ago. I went with a cheaper contract at time and have paid that off and closed since, have also had a credit card for 2 years paying off in full each month, and unused overdraft of 50 on current account.

So I want to pay 3 now, I'm just confused about the £81 I don't know where that's come from. I think my bill per month was about £32 and I think that I was only 6 months into a 24 month contract when I stopped the direct debits.

So my questions are
1) Why have they put £81 on the credit file when it should be more like £576
2) Will they consider a payment plan or will they because of the length of time want it all upfront.
3) Will this make the mortgage lenders happier or is the damage done?

[Deleted User]

1) Ask them
2) Probably - but the quicker you can pay it, the better
3) A satisfied default looks better than an unsatisfied one

billybear1

Hi there LplateSaver, to answer your questions:

1) The default will probably have been for 3 months of non-payment which is usually the time that the provider will cut you off and default.

2) This will be the full amount they require so a payment plan might not be necessary.

3) Many lenders request any defaults to be settled, some say for at least a year, some say two years, but yes, get it settled it's for the best.

I would suggest asking 3 to remove the default for full payment, they may say no, but you never know. Alternatviely, they can make it settled for a reduced full and final payment, I would suggest starting at £35.00.

LplateSaver

billybear1 wrote: »

Hi there LplateSaver, to answer your questions:

1) The default will probably have been for 3 months of non-payment which is usually the time that the provider will cut you off and default.

2) This will be the full amount they require so a payment plan might not be necessary.

3) Many lenders request any defaults to be settled, some say for at least a year, some say two years, but yes, get it settled it's for the best.

I would suggest asking 3 to remove the default for full payment, they may say no, but you never know. Alternatviely, they can make it settled for a reduced full and final payment, I would suggest starting at £35.00.

Thanks for your reply.

1) Can I ask whether you recommend writing to them or can I phone them up to discuss this? Also is it them or the collection agency I need to speak to because I don't know who the agency is.
2) And why will they not try and seek the full £500+? Also do you know how often companies accept an offer for full payment in return for the default being removed? Would it be worth offering more payment for this?

Thanks again for your help.

billybear1

Your file shows 3 mobile I am assuming, so they will still own the debt and be your point of contact. I would call them and speak to them, but before doing so I would write down how you wish to structure the call.

Your offer should explicitly state that you are willing to clear the entire debt as a full and final payment on the proviso that they remove the default from your file. They will say it will be marked as satisfied, at this point you need to tell them that you can only borrow the money off a member of family for the full amount on the proviso that your file shows the account as satisfied or removed completely.

If they cannot do this, then it can only be a "full and final" settlement at £31 or so, whatever you can afford, for the settlement of the account. I wouldn't offer more, that is bribing them essentially, not a good angle.

How often do they accept? I have no idea. The key will be to remain in control of the call, not be bullied into making a rash decision, let them know you want to settle but it has to be on acceptable terms, if you need to come away and think about that, they need to allow you to do so.

Best of luck.

LplateSaver

That's great help, thank you, I will try tomorrow.

LplateSaver

This is a nightmare. I've been on the line for 25 mins passed on to four different people, I forgot how annoying and unhelpful their employees are /: Tempted to hang up and write to them.

billybear1

How did you get on in the end?

LplateSaver

Theyre a weird company. After speaking with 4 different people and finally the 4th person being given permission from a person higher up to send a letter i still hadnt recieved one 3 weeks later. So a week ago, fed up with them and wanting to get this over with I wrote to them authorising payment to get it over and done with and now a month from the first phonecall I've had no correspondence from them and no payment taken:mad:

thebritishbloke

Phone the 3 Executive Office on 0800 358 9042. They're based in Scotland, and even though you've not dealt with them before, if you explain your frustration you should be able to get it sorted through them. They have a lot more power than any of the other call centres.

LplateSaver

thebritishbloke wrote: »

Phone the 3 Executive Office on 0800 358 9042. They're based in Scotland, and even though you've not dealt with them before, if you explain your frustration you should be able to get it sorted through them. They have a lot more power than any of the other call centres.

Wow thanks for that, I wouldn't have thought of it.