Soliitors!

addedvaluebob

So what about the 'managing down' of redress in PPI cases. Its just another example where they take advantage of customers lack of knowledge to deprive them of what they are entitled to.

They don't re-open these cases because of some altruistic idea, they do it because they get caught bending the rules to disadvantage ordinary people

[Deleted User]

addedvaluebob wrote: »

They don't re-open these cases because of some altruistic idea, they do it because they get caught bending the rules to disadvantage ordinary people

I fail to see how employing a CMC can help customers avoid being "ripped off" by the Bank? Clearly there have been cases where people have been awarded less than they should have been or even wrongly denied a refund altogether. Using a CMC would not change this, the only difference is that a third of any redress would be paid to the claims company!

The Ombudsman service is the free to use solution to the problems you detail. The problem is the inordinately long waiting time involved.

WatchMan

Moneyineptitude wrote: »

The Ombudsman service is the free to use solution to the problems you detail. The problem is the inordinately long waiting time involved.

And even if you use a CMC, the complaint will still probably end up at the FOS and be subject to the same waiting times!

[Deleted User]

WatchMan wrote: »

And even if you use a CMC, the complaint will still probably end up at the FOS and be subject to the same waiting times!

Exactly…..

meer53

addedvaluebob wrote: »

So what about the 'managing down' of redress in PPI cases. Its just another example where they take advantage of customers lack of knowledge to deprive them of what they are entitled to.

They don't re-open these cases because of some altruistic idea, they do it because they get caught bending the rules to disadvantage ordinary people

If the customers themselves don't know why they were missold, how would you expect a claims company to know that ?

Banks may have taken advantage of the PPI scheme at the time but the complaints procedure now in place to offer redress for this is in place, and free to use for anyone.

10% payments to anyone for dealing with a complaint about PPI is completely unnecessary.