Soliitors!

roonaldo

addedvaluebob wrote: »

Because not everybody is educated enough to believe they can take on a big financial institution backed by the big lawyers and consultancy firms

and this is what this website is for. if people need help - http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

addedvaluebob

So what do the other 27% of the population without internet access do?

Alpine_Star

addedvaluebob wrote: »

So what do the other 27% of the population without internet access do?

Only 17% of households don't have internet access. 27% just don't access it daily.

Aquamania

addedvaluebob wrote: »

So what do the other 27% of the population without internet access do?

1. Phone a friend (with internet access)
2. Access the internet via work (if available and permitted)
3. Ask at the local library
4. Use an internet cafe
5. Etc, etc, etc.

But I don't know why I am answering this. If someone really has no internet access, they won't be able to read this response anyway :cool:

[Deleted User]

addedvaluebob wrote: »

So what do the other 27% of the population without internet access do?

Well, one thing they should not do (with or without internet) is employ a claims management company.

Do you perhaps work for a CMC, addedvaluebob? You seem to arguing their case rather a lot...

roonaldo

Not sure why anyone would suggest paying someone for a free service. A bank's complaints procedure is clear and freely available, information can be obtained in a branch or contact them via the telephone if no internet. You dont need the internet to make a PPI complaint anyway.

magpiecottage

addedvaluebob wrote: »

So what do the other 27% of the population without internet access do?

Presumably, not visit this site!

addedvaluebob

Do you perhaps work for a CMC, addedvaluebob? You seem to arguing their case rather a lot..

Not at all I am just a different point of view with lots of years experience in the financial services industry and have seen exactly what the banks etc really do. I am totally against companies charging lots of money for very little but there is a place for people getting help if they have been mis-sold.

A banks complaints procedure is clear and freely available

That is so niaive

There are thousands of people (probably millions) who have been mis-sold all sorts of financial products and been unfairly treated and they don't even realise. I could give you enough examples to fill a book. Let me give you two.

Big life assurer writes to every customer with their pension maturity value that always has £XXX.00p. I queried this and was told that they always just round the figure down. So they took an average fee of 50p from every customer without telling them.

Big bank reviews its investment sales and an 83 year old has her investment churned with no gain and a fat commission. Bank reviews the case and says it is okay because she wanted to 'diversify' as that is what the adviser had written in the reasons why letter. No benefit to the client at all but the reviewer is told it is a satisfactory sale by the head of review, overseen by one of the big 4 accountancy firms

The problem is there is no middle ground or CMC that charges a 'reasonable fee' or balance in the regulatory process. The claims industry itself does nothing to change this image so I understand why everyone is so anti

[Deleted User]

addedvaluebob wrote: »

That is so niaive

I don't agree. The regulator and the banks have made the complaints procedure as simple and readily available as possible. It's the Claims Companies who have "muddied" the waters with their mis-leading adverts and cold-calling activities.

As for your examples of sharp business practices by financial institutions, neither had anything to do with PPI mis-selling so I won't comment.

addedvaluebob wrote: »

The problem is there is no middle ground or CMC that charges a 'reasonable fee' or balance in the regulatory process. The claims industry itself does nothing to change this image so I understand why everyone is so anti

There is no need to employ a CMC at any price, let alone "reasonable". Why should anyone have to pay to use a free complaint service?

[Deleted User]

addedvaluebob wrote: »

there is a place for people getting help if they have been mis-sold.

Yes, it's called the CAB:)