Specsavers hidden cost in 2 for 1 offer

roddydogs

Boots have the same conditions., im over 60 & always use the 33% off offer as it isnt really 2 for 1 unless you want 2 excact pairs.

tidus

Vision Express normally allow distance and near prescriptions to be used in their 2 pair offers.

[Deleted User]

These 2-for-1 deals all the opticians do are always a con as you always end up paying more than if you had just bought 1 pair.

Someone like me who has to wear glasses every waking hour, I like nice glasses with thin lenses, sun reactions with all the bells and whistles. All this is never included in the free second pair.

Annabee

I fell for one of those Specsavers 2 for 1 offers, a few years ago. Like you I ended up paying more than I thought because I was given the hard sell about some special coating on the lenses which would be extra, etc. etc. And as well as that the quality of the glasses was rubbish - after a while the lenses and the little screws that are supposed to hold them in place on the frames kept falling out. Don't know why I didn't go back and complain - I would nowadays. But I made a note to myself that I shouldn't have gone to Specsavers - and I never will again.

Money-Saving-King

zaax wrote: »

The advert is misleading, complain to the adversing standards.
BTW buying themn online would be cheaper

Adversing Standards applies to media only. Trading Standards will walk away if they see any mention that terms and conditions apply no matter how small the print is.

ThumbRemote

Money-Saving-King wrote: »

Adversing Standards applies to media only. Trading Standards will walk away if they see any mention that terms and conditions apply no matter how small the print is.

Are you sure? The advertising standards authority state they deal with "Sales promotions, such as special offers, prize draws and competitions wherever they appear"


http://www.asa.org.uk/Consumers/What-we-cover.aspx

zaax

The two for one advert is on their front webpage and that is media

Blackavar

So...after detailing my complaint about being stung an extra £20 for 2 for 1 offer at Specsavers without any knowledge or warning & complaining to Advertising Standards they replied - I’m sorry to tell you that we can’t deal with your complaint because the ASA isn’t entitled to regulate shop window displays and point-of-sale material.
Really? It's an advertisement. I'm sure they bounce a lot of complaints like this... got to get off backside & visit shop....not our department. The guy suggested Citizens Advice Consumer Service......
The point is, I'm not trying to get money back - I just think people should be better informed so that they don't fall into the same trap. So who protects consumers from misleading in shop advertising?

clarkey3262

Deleted_User wrote: »

These 2-for-1 deals all the opticians do are always a con as you always end up paying more than if you had just bought 1 pair.

Someone like me who has to wear glasses every waking hour, I like nice glasses with thin lenses, sun reactions with all the bells and whistles. All this is never included in the free second pair.

Specsaver make it clear it is for the cost of the frames and standard lenses (made to prescription) that come with them, all extras (Lens thinning, reactions etc) are charged for.

photome

Blackavar wrote: »

So...after detailing my complaint about being stung an extra £20 for 2 for 1 offer at Specsavers without any knowledge or warning & complaining to Advertising Standards they replied - I’m sorry to tell you that we can’t deal with your complaint because the ASA isn’t entitled to regulate shop window displays and point-of-sale material.
Really? It's an advertisement. I'm sure they bounce a lot of complaints like this... got to get off backside & visit shop....not our department. The guy suggested Citizens Advice Consumer Service......
The point is, I'm not trying to get money back - I just think people should be better informed so that they don't fall into the same trap. So who protects consumers from misleading in shop advertising?

i dont get it. the terms are quite clear on their website, I suspect there is a terms and conditions apply on their inshop display and at the end of the day you could have walked away, no one forced you to purchase as you knew about the extra charge before you completed the order