Beauty Boxes (Monthly Subscription) Codes and Chat Thread 2

Lucky_Lincoln

Birchbox / Tatler edition

Looks a little disappointing from a first glance at the potential contents. Would have expected something a little more extravagant!

Mind you - love Percy & Reed,

WillowCat2002

nad_tab wrote: »

I want to share my experience with Love Me Beauty, I think they have the worst customer service ever! Please advice, how you manage the situations like these? Do you know any e-mail, where I can receive a sufficient answer from them?

I wrote them in Facebook, they erase my posting and block me, this is what I wrote them.

1. On 10th of March, after my question, where is my February box, you told me, that for some reason, my box was not sent.... but how is it possible, that no body even contact me????
2. Your customer service told me, that they will send the February box on 11th of March, but refused to give me Parcel tracking number, or any proof that parcel was sent. I never receive it and I believe that it was not sent because most of the items was already out of stock and I never had missing parcel before. I think your lying your customers!
3.Please send me a reference of sent on 11th of March box!
4.Your customer service don't even knew what I had in the box, he suggest a replacement box with 6+1 credits for a box, that I had 8 credits+forgotten January product+1 paid item! After I send an angry e-mail, why they don't even know what was in the box, he suggest 8+2+1(for inconvenience) credits.... nothing for the product I paid for!
5.Even if you give me those credits I don't need more make up, I want the skin care I ordered in my missing box!

My March box turnd up minus the Monuspa moisturiser so I emailed them and "Oliver" said sorry and that he'd send it straight out (March 11th). Never got it, and when I replied to the previous support call asking where it was, "Oliver" then said was I missing my box and that he'd check the warehouse.
Grrrrr

nad_tab

WillowCat2002 wrote: »

My March box turnd up minus the Monuspa moisturiser so I emailed them and "Oliver" said sorry and that he'd send it straight out (March 11th). Never got it, and when I replied to the previous support call asking where it was, "Oliver" then said was I missing my box and that he'd check the warehouse.
Grrrrr

Same "Oliver" confirm that the box was sent, but I never receive it.... I wonder why they refuse to give posting information :huh:

nad_tab

xshootingstarsx wrote: »

I've decided I'm opting for the konjac sponge (worth £7.99) & the scentered therapy balm (worth £14.50). What about everyone else?

I skip the box, this month. It was a little disappointing compare to the February one.

sn1987a

nad_tab wrote: »

Same "Oliver" confirm that the box was sent, but I never receive it.... I wonder why they refuse to give posting information :huh:

They don't promise to give us tracking or posting information so I wouldn't personally insist on that. Did you check their website for an email address? They should have something there. I would email them again and ask them what they have done because you haven't received anything and ask maybe a refund as you may not receive what you initially ordered... Good luck!

nad_tab

sn1987a wrote: »

They don't promise to give us tracking or posting information so I wouldn't personally insist on that. Did you check their website for an email address? They should have something there. I would email them again and ask them what they have done because you haven't received anything and ask maybe a refund as you may not receive what you initially ordered... Good luck!

They have only contact form on their site, where always reply some "Oliver"... but he is not supportive at all! So sorry, that I made a full year subscription
The other annoying thing is their FB page... I believe they have a lot of unhappy customers, because there is no option to post and if you comment on their post, they deleted it immediately.

wdah

How did you pay for your subscription - could you complain to your credit card / PayPal and get a refund?

nad_tab

wdah wrote: »

How did you pay for your subscription - could you complain to your credit card / PayPal and get a refund?

They don't have option for PP payment
I paid in December, so I guess my bank will not be able to refund.

doodygirl

Morning does anyone know when payments are taken for birchbox and GlossyBox please? I was expecting today but nothing has been taken

Did anyone get the free pink parcel? I never got mine so I cancelled my subscription its a shame really because in a was going to keep that one going too

Georgiegirl256

Georgiegirl256 wrote: »

I think I'll re-activate my subscription and go for the konjak sponge and the Tiny Bees set.

I wasn't sure what a konjac sponge was, so googled it and it sounds good, worth a try I suppose!

Managed to get my first two choices (above), so reactivated my subscription.

I've missed this little box, I haven't received it for months now, the items just haven't been that good. Hopefully the choices are going to improve again.