Mega phone bill! No Turkish Delight here; any advice highly appreciated

wiogs

visidigi wrote: »

Fact, if calls and text were enabled, then so was roaming, as you cannot acheive either without it.

Like you say, your charges are for calls and texts, so data in this conversation is immaterial.

the answer to your question is there is no reason for EE to apply a credit to your account on the information you have provided so far.

Perhaps the OP means that data roaming was switched off and people have confused that with all roaming?

visidigi

wiogs wrote: »

Perhaps the OP means that data roaming was switched off and people have confused that with all roaming?

No, the OP has written in such a way that they believe these charges to not be justified, they are, but that's because its clear the OP hasn't understood what roaming, the EU and out of bundle charges are..

grumbler

visidigi wrote: »

people... its not data charges

The OP ran up a bill on voice and text.

What EU cap is the OP talking about then?!

Also, what we know so far is that "roaming was switched off", not data roaming, that contradicts the fact the the OP made calls. If the OP kept switching roaming (not data roaming) on and off to make calls, it's hardly a surprise that mobile data was used.

visidigi

grumbler wrote: »

What EU cap is the OP talking about then?!

Also, what we know so far is that "roaming was switched off", not data roaming, that contradicts the fact the the OP made calls. If the OP kept switching roaming (not data roaming) on and off to make calls, it's hardly a surprise that mobile data was used.

Thats my point! the OP is calling the text and calls NOT roaming.

Assuming that roaming only applies to data.

Roaming is roaming, whether its calls, text or data.

Why is it hardly surprising it used data? The iPhone for example has a separate switch for data to voice and text roaming (the latter being controlled via Airplane mode if the user has approval to roam on another network for calls and text).

The OP said in bold on the first post.

I did not use any data.

So we are talking about pure call and text charges here.

corf999

My gut is telling me its still data. £500 is the best part of 7 hours of call time. If he used his phone so much then he *should* of been expecting a pretty hefty bill anyway.

balletshoes

corf999 wrote: »

My gut is telling me its still data. £500 is the best part of 7 hours of call time. If he used his phone so much then he *should* of been expecting a pretty hefty bill anyway.

the OP was away for 2 weeks - if its calls and texts, thats only say 12 texts a day and 20 minutes of calls.

Johnmcl7

corf999 wrote: »

My gut is telling me its still data. £500 is the best part of 7 hours of call time. If he used his phone so much then he *should* of been expecting a pretty hefty bill anyway.

The OP has mentioned already that they incorrectly researched the call/text costs thinking Turkey was part of the EU hence the bill being much higher than expected. There are reasonable packages now for using your phone in the EU that mean the costs are fairly low.

I agree with the posters above that the only option is to try and persuade EE to reduce the charges, there's not really any other approach to take.

John

startmeupjc

Thanks, all!

I will hold my hands up to being a thicko. You see, I'm not very good at geography, history or politics, and not being a teacher of these subjects would explain my 'ignorance of the geo-political position of Turkey'. Up until today, I thought the Ottoman Empire was the massive box where I keep my bed sheets. Research in 2013 revealed that 30% of the population also believed Turkey to be part of the EU. 'The fact had [my] passport stamped should have given this away', but the excitement of that being done blinded me. I would say that us 30% should be locked in a small room and out of society's way and, ironic to the origin of this thread, we would save the country some money this way as this would be more cost effective than having to pay for the psychotic treatment of 19.2 million people. (I had to get my maths teacher friend to work that out for me as maths has always been the bane of my existence, hence my inability to estimate and add up. If I can't count it on my fingers, then the numbers don't exist.). I fear, though, that when we all discuss and compare passport stamps, the rumblings of joy may be so intense that the lock would break. The consequences, I fear, would be more catastrophic than a nuclear attack.

In the same sense, I'm not an I.T. teacher, which is why I've an 'inability to check the EE roaming website' and have 'a quick Google before leaving'. No wonder I failed that interview.

Unfortunately, I'm an English teacher and the only way this has helped me in this case is my ability of apostrophe usage, but we all know they're NEVER helpful. I'm also really good at origami, combing my hair and impersonating Tina Turner, so thank you to those who have pointed out that I'm only a few steps away from being perfect.

With my job being what it is, I should've realised that my original post was not explicit enough. I was just wondering, on an off chance, if anyone had any ideas of how to be a cheeky little monkey and get some money knocked off my bill. Apologies for providing 'irrelevant' and 'immaterial' information; I'd heard that Poirot is a forum member.

Thanks for those responses that were calm and informative. I've now a few ideas of how to structure my call to EE.

Cheers!

in_the_Cotswolds

So basically it's everybody else fault except yours? You may be an English teacher but did you not do Geography and History at school. Most of us aren't IT teachers but we still managed to find the information we require.

startmeupjc

in_the_Cotswolds wrote: »

So basically it's everybody else fault except yours? You may be an English teacher but did you not do Geography and History at school. Most of us aren't IT teachers but we still managed to find the information we require.

Your writing is clear and uncomplicated, and you have even made reference to wider context. Well done!

Targets:

- Make sure you use basic punctuation correctly (commas after introductory phrases; question marks to punctuate questions).
- It is important to proofread your work for simple errors.
- Ensure your points are relevant and enhance topics/move the subject along.
- Recognise sarcasm. It may be the lowest form of wit, but it is advisable, particularly when sporting impertinent views, to do so.
- Understand what 'I will hold my hands up to being a thicko' means.


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