Vodafone contract

motherdragon

Hi My husband renewed his contract with Vodafone, the phone he chose said it was £42.00 amonth. We asked over and over again if this is what he would be charged each month, and always told yes. Even asked them did this include VAT as we could not afford to pay more than this.
For the first 3 days my husband had no phone as Vodafone staff did not register it properly; this cost us calls on my mobile to Vodafone help line, 4 calls in total over 2 days. Then we ended up having to go to the shop which is over 20 miles a way and cost us fuel that we would not have used. We were told we would be given a discount of £5 off our first months charges.
We not only did not recieve any money discount from our bill but found out that the contract was costing us £61 a month. We have rang the helpline constantly to complain and to find out what is going on as we were told over and over again that the £42.00 was everything. Now we find that most the time we cannot use the phone to make phone calls as it either is so bad a line that we are constantly loosing contact with the people we phone, or it comes up not registered, or no network coverage. We explained on getting the contract that we have 4 severley disabled people living in the house hold and they need to be able to contact consultants, or other people urgently.
Vodafone on calling them or emailing them do not respond at all. Can we ask for a downgrade on the phone as it is not what they say; or can we cancel the contract claiming that they are in breech of contract for not providing the service which we agreed upon, and because of all the problems we are having and have had in the past with the contract. The contract was renewed in May 2014.

mobilejunkie

Contact the Web Relations Team as instructed on the Vodsfone complaints thread. All other actions are a waste of time.

giraffe69

Have you got evidence that the amount was to be £42 per month? What is the extra £19 for?

pepdavies

What was the signal like before you renewed your contract?

grumbler

motherdragon wrote: »

...
We not only did not recieve any money discount from our bill but found out that the contract was costing us £61 a month.

How have you found out? Any chance it's just the first bill that typically is bigger because it covers more than one billing month?
What have you signed in the shop and what paperwork do you have?

We explained on getting the contract that we have 4 severley disabled people living in the house hold and they need to be able to contact consultants, or other people urgently.

I don't think that "severley disabled people" have to pay even £42 p.m. for being able to "contact consultants, or other people urgently". There are cheap and reliable handsets and good PAYG or sim-only options that you can easily change if the signal is poor.

Vodafone on calling them or emailing them do not respond at all. Can we ask for a downgrade on the phone as it is not what they say; or can we cancel the contract claiming that they are in breech of contract for not providing the service which we agreed upon, and because of all the problems we are having and have had in the past with the contract. The contract was renewed in May 2014.

Well, I don't think that signal got worse after you renewed the contract, and IIRC Vodafone offer cooling off period even for upgrades.

Vodafone

Hi motherdragon,

Thanks for making me aware of your husband's concerns.

So I can things looked into further, ask him to email me with his details via the link in our profile here.

All he'll need to do is copy and paste the link into his web browser and it'll take him to the Contact us form on our website. To make sure it reaches me, he'll also need to quote the code WRT135 - MSE in the subject line.

Once sent, he'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK