Being scammed at the end of my Orange contract

jetblast787

Hi All!

Brought a contract and phone 24 months ago, went to get a PAC code from Orange and was told about the 30 day notice. They say I will be charged from the 3rd Sept to 23rd Sept (even though my last day with them, thankfully, is 30th August) because I haven't given the stupid 30 day notice. I flat out told them I will not be paying for a service I will not receive as my new contract will begin tomorrow.

Now, I have a few options here. Just for the record I'm not the type to complain heavily about a company when they wrong do, however stealing from customers when their contractual terms end as when I first signed it and hiding the fact that a 30 day notice has to be given is way out of line. Through 24 months I have received exceptionally bad customer service and connection and will be completely glad to leave Orange (although I'm betting on Three to be marginally better by a tiny fraction).

I've been told the bill for 3rd Sept to 23rd will be around £10 which I told them I will not pay (will dispute with bank). Will this be problematic for my credit score? If so what options would I have to fix my credit score without paying for a service I won't get?
Also from what I've read, if I use my PAC code tomorrow when my contract officially ends on the 30th, will I be charged for cancelling in contract? If so, should I give the PAC code on the 30th (last day of contract) or 31st?


Please for the love of whatever you believe in avoid Orange at all costs! I don't say that because of my incompetence of not reading the T&C's but because of there continual 24 month incompetence to deliver as per the contract!

mobilejunkie

The only incompetence in this matter is yours. ALL providers require and demand 30 days' notice or the contract continues indefinitely. Asking for and using the pac code is a different way of doing the same thing.

Cancelling the direct debit is breaking the contract unless paying the outstanding balance using a different method, thus wrecking your external credit files for the next six years. You will have no valid way of reversing it, since the fault in this instance would be entirely your own.

jetblast787

mobilejunkie wrote: »

The only incompetence in this matter is yours. ALL providers require and demand 30 days' notice or the contract continues indefinitely. Asking for and using the pac code is a different way of doing the same thing.

Cancelling the direct debit is breaking the contract unless paying the outstanding balance using a different method, thus wrecking your external credit files for the next six years. You will have no valid way of reversing it, since the fault in this instance would be entirely your own.

Then what would the best option be? Cancel the contract from now when there is 5 days left and pay a early termination fee or cancel it when I use the PAC code? If I cancel the contract now wouldn't I just have to pay the rest of the contract value remaining just like if i cancelled 7 months into the contract? Wouldn't that be better than cancelling from the end of the contract and avoiding paying another month while receiving nothing?

pepdavies

There isn't 5 days left, there will be 30 days from when you give notice of cancellation. You'll still receive the service that you signed up for until the 30 days is up. I hope you read the new contract before signing it, or perhaps get a responsible adult to read it for you

Anoneemoose

pepdavies wrote: »

There isn't 5 days left, there will be 30 days from when you give notice of cancellation. You'll still receive the service that you signed up for until the 30 days is up. I hope you read the new contract before signing it, or perhaps get a responsible adult to read it for you

In addition to this, if you cancel the PAC, I believe you will be required to give ANOTHER 30 days notice from when you cancel the PAC and request a straightfoward disconnection.

I have to agree with the others I'm afraid, completely your own fault and you will find most service providers (not just for mobile phones) require 30 days/one month notice.

grumbler

mobilejunkie wrote: »

The only incompetence in this matter is yours. ALL providers require and demand 30 days' notice...

How to dodge the 30 day cancellation notice with Orange contracts

It's possible that 24 months ago these T&C were active.

macman

The contract wasn't 24 months. The minimum term was 24 months. An important difference.

d123

jetblast787 wrote: »

Hi All!

Brought a contract and phone 24 months ago, went to get a PAC code from Orange and was told about the 30 day notice. They say I will be charged from the 3rd Sept to 23rd Sept (even though my last day with them, thankfully, is 30th August) because I haven't given the stupid 30 day notice. I flat out told them I will not be paying for a service I will not receive as my new contract will begin tomorrow.

Now, I have a few options here. Just for the record I'm not the type to complain heavily about a company when they wrong do, however stealing from customers when their contractual terms end as when I first signed it and hiding the fact that a 30 day notice has to be given is way out of line. Through 24 months I have received exceptionally bad customer service and connection and will be completely glad to leave Orange (although I'm betting on Three to be marginally better by a tiny fraction).

I've been told the bill for 3rd Sept to 23rd will be around £10 which I told them I will not pay (will dispute with bank). Will this be problematic for my credit score? If so what options would I have to fix my credit score without paying for a service I won't get?
Also from what I've read, if I use my PAC code tomorrow when my contract officially ends on the 30th, will I be charged for cancelling in contract? If so, should I give the PAC code on the 30th (last day of contract) or 31st?


Please for the love of whatever you believe in avoid Orange at all costs! I don't say that because of my incompetence of not reading the T&C's but because of there continual 24 month incompetence to deliver as per the contract!

This can't be serious?

Is it still school holidays?

spannerzone

Sometimes you have to take it on the chin and accept it's your fault for not reading the small print or looking into cancelling. Making assumptions doesn't mean it's right. We all have ot give 30 days notice to leave most contractual things, whether it be phones, broadband or other services.

mije1983

jetblast787 wrote: »

Now, I have a few options here.

You have 2 options. Pay, or don't pay.

jetblast787 wrote: »

I've been told the bill for 3rd Sept to 23rd will be around £10 which I told them I will not pay (will dispute with bank).

Is it worth having Orange trash your credit rating over £10? You can be sure they will do, without a second thought. And because you do owe the money, it will sit on your credit file for the next 6 years. Even if you later pay it, it will still show as a late payment at the least.

Unless the thread linked to by grumbler is relevant to you, then you don't have a leg to stand on.

As said a few posts above, the contract doesn't 'end', it just has a minimum term of 24 months, and after that you can leave at any time with 30 days notice. It will be the same with Three, so if you don't want to stay after your minimum term is up, make sure you give Three your 30 days notice in 23 months time.