Gordon & Noble .... Advice on retaliation???

fil_cad

Sounds like Gordon and noballs are a right bunch of camel jockys

ampersand

Katy - you have not referred to Parking Prankster's offer to you.- #6
Maybe you don't know of his work:
http://parking-prankster.blogspot.co.uk/

Please liaise with him asap.
It is not an offer to refuse.

KatyStrike

Sorry been working away from home all week and just had a chance to type up a transcript of the 8 voicemails left on my home answering machine.

Here goes;

Message 1 - This is a message for XXX. My name is XXX from Gordon & Noble Sheriff’s officers based in Glasgow. It is quite important you give me a call back as soon as you can please on XXXXX. There is a reference number XXXX

Message 2 - I don’t know if there’s something wrong with your phone somehow I keep getting cut off. This is a message for XXX. My name is XXX I phoning from Gordon & Noble Sheriff’s Officers based in Glasgow. It’s quite simple we’ve got a parking problem that you’ve got and I need it resolved as soon as possible or we will take legal action. If we take legal action it will just add additional cost to a bill that is obviously difficult as it is. The reference XXXX. It is important you call me back as soon as you can on XXXX. Either cutting me off or hanging up the phone on me is not going to make this go away. A proper conversation in a courteous manner will reconcile the problem. Failing that, we will sue.

Message 3 - This is an urgent message for XXXX. My name is XXXX I’m from a company called Gordon & Noble it’s a Sheriffs officer business. The reference number for the case is XXX. It is important you contact us cause this is not going to go away. The next process is to process a writ for court. The phone number is XXXX. If you speak to me we can prevent that from happening. My name is XXX

Message 4 - This is an urgent message for XXX. My name is XXX, I’m calling you from a company called Gordon & Noble they’re Sheriff’s Officers based in Glasgow. It’s important somebody contacts me immediately on XXXX. I called a couple of times yesterday and it appeared the phone was getting hung up. I don’t understand this discourtesy at all. So you call me as a matter of urgency on XXXX to try to resolve a serious problem

Message 5 - I don’t know if you’re hanging up or whether there’s something wrong with your phone but this is pretty serious. You should even have the courtesy to find out what it’s about. This is a message for XXX. I’m calling from a Sheriff’s officers business based in Glasgow. You know what a Sheriff’s officer is? There is a legal case paper reference XXX. My name is XXX, my phone number is XXX. I’m trying to resolve a problem that you have without taking legal action but it’s no going to go away. Putting the phone down, how discourteous, it’s silly quite frankly, Now I’m here till after 12 o’clock and I strongly suggest you call me and try and sort this out in a reasonable manner cause its certainly no going to go away

Message 6 – This is a serious message for XXX. I’ve phoned you half a dozen times and all you ever keep doing is hanging the phone up. I find that ludicrous based upon the fact that (pause) you know (pause) being serious, what do you think happens next? We’ve been asked to contact you in regards to a serious matter that’s not going to go away and we’d really prefer to speak to you and reconcile over the telephone but failing that quite simply we’ll have other recourse to other processes that will only gonna add outstanding money to an already outstanding position. So you know with the greatest of respect putting the phone down, no speaking, no replying, no replying to messages I find that really quite silly on your part. We are trying to help you to reconcile the problem. Failing that..….really ….. I’m quite sure you’re aware what happens next. So if you want to try and call before close of business today. Failing that don’t bother calling….we’ll be in touch. It’s (Phone number) Glasgow. My name is XXX

Message 7 – I’m phoning to see when the time will suit you for Sheriff’s officers to come out and see you. My number is XXX. You call me when you have a suitable time and place, thanks

Message 8 – This is a message for XXXX. This is XXX from Gordon & Noble Sheriff’s officers. Why don’t you give us a call please to let us know when you can accept service of a summons erm regarding this eh problem we have? (phone number) as soon as you can please cause I don’t want to send someone out when you’re no in


Where do I go from here?

Thanks

Nodding_Donkey

Have you responded to Pranky yet? (post #6)

KatyStrike

not sure how to. Do I just quick reply to his post?

Dee140157

His email address is in post 6. Just send him an email. He will respond quite quickly.

Edit: Stroma has done it for you. But it may be worth still popping him an email too so he can contact you directly.

Stroma

I have emailed Prankster (and others) this

KatyStrike

thanks, just sent him an email with the transcripts attached

pogofish

Sending him a PM might be good - just click on his username and then then click the "Send a Private Message to...." option in the menu that appears.

But if you have already emailed him, that's fine too.

trisontana

I bet I can write the script of G&N's response:-

"It's all down to a rogue member of staff, lessons have been learned, and extra training has been put in place to prevent this happening again"