Been paying AOL £17.99 a month for years

jammin_2

ticitybo wrote: »

I’ve managed to get it down to £9.99 per month on a supposedly 8MB service with free evening and weekend telephone calls as well. But this was due to my constant complaints about the poor download speeds that I have been experiencing.

Whilst I have been with AOL for over 6 years the service and support has gone from bad to worse to terrible. The download speed that I get is barely 1.5MB and no amount of complaining is going to rectify it. BT, Pipex and Sky all confirm that I should easily achieve download speeds of 3.8 / 4.5MB and yet AOL are not interested in finding out what the problem is; I’ve even offered to pay for an engineer to come out and look at the system and if the fault is mine then I’ll pay for it, but if the fault is their's then should pay for it. But as expected they are not interested in trying to resolve the issue. I’ve tried new filters, new routers, different PC’s and laptops and the speed always stays the same.

Whilst the price is good (£9.99 with free calls), sometimes you just want the speed and service that you know is available and as such I will be moving my business elsewhere as and when my “new” contract is finished.

If you push hard enough you should be able to get an alleged 8MB service with free evening and weekend calls for £9.99.

You'll only get £9.99 if AOL have already, or will in future, "LLU" your exchange. Using a Netgear router? Check your MTU size (found in the router settings, under WAN setup), is set to 1400. If not, this is most likely the reason for the poor speed issue. If this does not rectify it, do you have a BT Voyager modem still? If so, try this instead. I'll bet you get ~ 4mb then!

Failing all these, PM me your AOL screen name and I'll look into it further.

need2basaver

ive been paying AOL 24.99 for broadband gold just down graded to just broadband and got a free wireless router for 14.99 its just as fast i cant see any difference exept the price,ive been proper ripped off for years