Santander blocked my account--need help

plunt

send in an official complaint regarding customer service and the way in which their security check is set up. Imagine if it wasnt actually santander and you had given all those details out, they would then have blamed you...

pollypenny

If anyone has a large transaction pending it's a good idea to ring the bank in advance to tell them.

We did this when we paid for our car.

FireWyrm

meer53 wrote: »

If you have proof of where the money came from and what it is for then they should unblock it for you.
.

See, this right here bugs me. WHERE the money came from is a legitimate question, WHAT it is for should be none of their sodding business.

GingerFurball_2

FireWyrm wrote: »

See, this right here bugs me. WHERE the money came from is a legitimate question, WHAT it is for should be none of their sodding business.

It is if those funds are going to be used illicitly.

BillJones

kissmoney wrote: »

So Santander doing this is legal? They can block my account without reason(I think at least a letter to inform me they SUSPECT money laundering on my account)? This sounds not right. Any idea how long this will take?

Not only legal, it is in fact mandatory that they suspend the account if they suspect money laundering, it is a crime not to, and they are not allowed to tell you that this is what they suspect, as that too is a crime.

I'm afraid tat although you weren't to know, you've not helped by refusing to tell them what was going on. I do recommend now being as helpful as possible, as you do not want a marker that suggests that you've tried to hide something.

BillJones

FireWyrm wrote: »

See, this right here bugs me. WHERE the money came from is a legitimate question, WHAT it is for should be none of their sodding business.

It is their business. You are asking them to carry out a transaction that can open them to immense fines.

agrinnall

kissmoney wrote: »

Well. I have used HSBC many years and did not have similar problem.Very disappointed. I don't worry mind their investigation,but want to know how long this can take. I visited branch few times, they only told me the case is under review nothing else. More than a week gone, and I assumed the investigation should only take few days.

I suspect you'll find that if you did try this with HSBC they would now do the same thing, given the massive fines they have been hit with recently for flouting money laundering regulations. Your existing relationship may make the checks happen more quickly but I think they'd still hold things up.

meer53

FireWyrm wrote: »

See, this right here bugs me. WHERE the money came from is a legitimate question, WHAT it is for should be none of their sodding business.

So if the OP is using the money to buy a container load of counterfeit stuff or even drugs, then that would be ok ?

FireWyrm

GingerFurball wrote: »

It is if those funds are going to be used illicitly.

Teller : "And what do you intend to do with this money?"
Customer : "Terrorism"....

Yeah, right. Once again, law abiding citizens are inconvenienced and thwarted by overzealous morons with too much power and not enough discretion.

FireWyrm

meer53 wrote: »

So if the OP is using the money to buy a container load of counterfeit stuff or even drugs, then that would be ok ?

That is the job of the police, not a private commercial institution. Since when did banks become the final arbiter of how and when you spend your money? This anti-money laundering rubbish has now gone entirely too far and unless people speak up and voice their general anger at outragous and impertinent questions, nothing will ever change. Meanwhile, our freedoms are eroded one 'anti-this' or 'anti-that' at a time.