flight delayed 30 hours

dmg24

Hi ktflosspot,

What a nightmare journey!

First thing you need to do is establish whether the flight was actually delayed or cancelled. Then you need to find out the reason for the delay/ cancellation.

Let us know what you find out, and we'll be able to give you more definitive advice x

ktflosspot

dmg24 wrote: »

Hi ktflosspot,

What a nightmare journey!

First thing you need to do is establish whether the flight was actually delayed or cancelled. Then you need to find out the reason for the delay/ cancellation.

Let us know what you find out, and we'll be able to give you more definitive advice x

Here is what i know so far although thompsons arent telling us anything !

We were told that the flight was delayed coming in to palm because of a faulty aircraft valve and that the fault had reoccured.
(that was when we were on the runway after the first four hour delay at 1.30 am) This turns out not to be true. There was a plane with technical difficulties which was the reason for the first delay but it was not the plane that flew into palma.Then we were told still on the runway that we would fly at 5pm the next day because the flight crew need 12hour rest time before they could fly again. At 3pm we were told to check in for our flight at 5 at 3.10 the screen showed delayed till 7pm at 3.30 delayed till 11.30 pm.

At 7.55 it showed cancelled but we wre told the screens were wrong .
Now the flight number tom 4604 is not showing up anywhere as having departed or arrived. So we dont know what happened to it.

After we saw the cancelled screen we asked for our luggage back but it never arrived so we got on a plane to manchester without it.

Also the information given during the time we were there wnt like this

12 plane is fixed
3 part is being shipped
3.15 plane is fixed
3.20
plane will be fixed by 4
3.30 engineer is on his way to fix the plane

4 members of staff all telling us different things !

Thanks for trying to help still going to keep trying to look for what happened to the flight in the end.:A

ktflosspot

:wall: :wall: :wall: :wall: :wall: :wall: :wall: :wall: :wall: :wall:

ktflosspot

12 hours on the phone in 1 hour stretches and have just got through to a human being.

the hb said she couldnt tell me any thing and put me on hold for another 12 mins.

spoke to the next person who couldn't give me any information and told me to email customer services with my claim .

YIPPEE!!!!!!!!!! i thought .

how wrong,
my claim needs to be confirmed within 7 days but thompsons email will reply within 14 days.

what do i do ??

please help !!

I am ready to cry and even a nice glass of white wine isn't making me feel any better !!!

dmg24

Am afraid that you have to just follow the system. At least you know what time lines they have set to get back to you, which is more than many will give (no consolation, I know).

Have they admitted whether it was a delay or a cancellation yet?

Whatever happens, make sure you request an explanation as to whether it was a delay or a cancellation, and the reasons for it. If you have this, it will be easier to take it further, if you need to x

ktflosspot

just a delay , not a cancellation.

dont really care about a refund but my suitcases are still "in transit" from palma airport. really want them back .

thank you to you all for your help, it is really appreciated.
think i might just chalk it up as a loss and enjoy my wine

dmg24

Your luggage is still not back? That really is atrocious.

You definitely deserve the wine. Enjoy! x

ktflosspot

quick update.
bags are nowhere to be found!!!!!!!!!!!!!!!!!!
ds is cracking up because it was his birthday whilst we were away and all his prezzies are in the cases.

so if anyone is in palma airport and finds a suitcase full of toy soldiers and batman pyjamas its mine.:T

NafUk

The company will try to test your stamina and delay you so that you give up. Write a registered letter telling them what happened and what you want them to do about it. Say you will take them to small claims if you do not hear back from them in say 7 working days. If no reply send a small calim in (can be sone on line). You must show the magistrate that you made a reasonable effort to sort this out directly with the comapany.
Keep all paperwork and copies of letters that you send to them etc.

Good luck

ktflosspot

NafUk wrote: »

The company will try to test your stamina and delay you so that you give up. Write a registered letter telling them what happened and what you want them to do about it. Say you will take them to small claims if you do not hear back from them in say 7 working days. If no reply send a small calim in (can be sone on line). You must show the magistrate that you made a reasonable effort to sort this out directly with the comapany.
Keep all paperwork and copies of letters that you send to them etc.

Good luck

Thanks for that .Will write to them today as it is costing a mint to be kept on hold trying to talk to someone.

Still desperatly searching for my luggage! only concolation is that it will probably be able to walk home on its own with all those smelly socks in it that belong to dh and ds :rotfl: :rotfl: :rotfl:

I dont think we are entitled to any compensation as we left volunarilly and flew home with another airline (800 euros)

Oh well at least we got a good sleep in our own beds !