Vodaphone misselling me Data useage

gjchester

k4abb14 wrote: »

the £6.50 was done via a text so i guess added to my phone bill?

Do you mean it was a premium rate text, or they texted you and then added it to a bill?


Vodafone would normally do direct to your bill any other way suggests it may not have been Vodafone.

cklass

Sounds like the text wasn't from Vodafone.

I believe My Vodafone allows you to check your monthly usage. It should show you the times when mobile data was used and how much data was used during each session. Perhaps that will shed some light on things.

Vodafone

Hi k4abb14,

Thanks for making me aware of this.

If you'd like to take a closer look at things, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK

TwistedPsycho

I don't know if you have had a resolution but I have had the same thing happen to me over the last 7 days.

I had one text on 24 Aug which I was assured by the Vodafone Live Chat "must have been a technical error" as their records clearly showed I still had 5GB of allowance left.

I have now had two more in the last 12 hours, despite me still having 4GB of allowance left.

Vodafone's EFT195 team are apparently going to look into it for me.