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Southern Water--Huge Meter Bill Caused By Leak
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daveoc22
Posts: 257 Forumite
in Water bills
Southern Water changed our whole road to meters in January.
There are just two of us in a detached house and we pay £45 a month, estimated as a new meter but expected to go down when reviewed.
Got a letter today to say we are using 2000 litres of water a day and our yearly bill will be around £200 a month, £2400 a year!!.
After I got up off the floor I phoned them and, after them telling me how to check, it would seem there is a leak somewhere between the meter and our house.
I would have thought with that amount of water leaking out each day I would have seen some sign of it but there is nothing.
They are arranging for a repair team to contact me but I wondered what my position is. From what I have read the pipe with the presumed leak is my responsibility but Southern Water have a policy to repair free where practical.
The pipe runs in a line from the pavement straight along our paved drive and into the house.
How do they find out where the leak is--do they have to dig up the drive or can they pinpoint it to a smaller area and just dig that bit up. Then, would they replace the paving or do they leave it to me.
I'd be happy to hear of anyones experience in a case like this.
There are just two of us in a detached house and we pay £45 a month, estimated as a new meter but expected to go down when reviewed.
Got a letter today to say we are using 2000 litres of water a day and our yearly bill will be around £200 a month, £2400 a year!!.
After I got up off the floor I phoned them and, after them telling me how to check, it would seem there is a leak somewhere between the meter and our house.
I would have thought with that amount of water leaking out each day I would have seen some sign of it but there is nothing.
They are arranging for a repair team to contact me but I wondered what my position is. From what I have read the pipe with the presumed leak is my responsibility but Southern Water have a policy to repair free where practical.
The pipe runs in a line from the pavement straight along our paved drive and into the house.
How do they find out where the leak is--do they have to dig up the drive or can they pinpoint it to a smaller area and just dig that bit up. Then, would they replace the paving or do they leave it to me.
I'd be happy to hear of anyones experience in a case like this.
Waddle you do eh?
0
Comments
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Although anything after the meter(and under your land) is your responsibility, the normal policy is to carry out an initial repair free as a goodwill gesture. Also they will make an allowance for the leak on your bill.
They can usually narrow down the search area with a listening device and will 'make good' after the repair.0 -
Although anything after the meter(and under your land) is your responsibility, the normal policy is to carry out an initial repair free as a goodwill gesture. Also they will make an allowance for the leak on your bill.
They can usually narrow down the search area with a listening device and will 'make good' after the repair.
Thanks,
I was a bit panicky that I was going to be hit with a very large bill to sort it out. Sounds like it might not be as bad as I first feared.Waddle you do eh?0
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