Why can I connect to TalkTalk via USB, but not ethernet?

Zero

I'm trying to install the software for my SmartAX MT882 modem which was supplied by TalkTalk.

If I have the modem connected using the USB cable then it connects to the net and installs the software no problem. I can then use the net after installation without problem.

However, if I try to install the software but instead I'm using the ethernet cable then it can't connect to the net at all, and so I can't complete installing the software.

I've tried turning off the firewall, but it didn't make any difference.

I'm doing everything exactly as stated on the installation process. Also, I completely wiped the hard drive and I done a clean install of Windows so there can't be any virus causing the problem.

Any ideas why this might be? Thanks

kltpzyxm

Zero wrote: »

I'm trying to install the software for my SmartAX MT882 modem which was supplied by TalkTalk.

If I have the modem connected using the USB cable then it connects to the net and installs the software no problem. I can then use the net after installation without problem.

However, if I try to install the software but instead I'm using the ethernet cable then it can't connect to the net at all, and so I can't complete installing the software.

I've tried turning off the firewall, but it didn't make any difference.

I'm doing everything exactly as stated on the installation process. Also, I completely wiped the hard drive and I done a clean install of Windows so there can't be any virus causing the problem.

Any ideas why this might be? Thanks

Hi Zero,
Check this out....

HTH

penrhyn

Just a thought, have you activated your LAN connection? you should see the double monitor symbol on your task bar. float your mouse over it and you should see Local Area Connection, Speed:100mbps Status: Connected.

If not go to Start, Connect to, Show all connections, and have a look at the Local Area connection if its disabled, right click and enable it.

Hope this helps.

Zero

penrhyn wrote: »

Just a thought, have you activated your LAN connection? you should see the double monitor symbol on your task bar. float your mouse over it and you should see Local Area Connection, Speed:100mbps Status: Connected.

If not go to Start, Connect to, Show all connections, and have a look at the Local Area connection if its disabled, right click and enable it.

I'm using the TalkTalk broadband connection now using the USB cable.

There is no double monitor symbol in the task bar. I know the symbol you mean as I've seen it before when I've used a dial-up connection.

So I went to Control Panel, then Internet Options, then I clicked on the Connections tab, and clicked on the 'Lan Settings' button.

In 'Automatic Configuration' both the following two boxes were unticked, so I ticked them...

[] Automatically detect settings
[] Use automatic configuration script

I then tried connecting again using ethernet, but no luck.

Zero

kltpzyxm wrote: »

Hi Zero,
Check this out....

HTH

Thanks kltpzyxm,

There is a post by cathyj in that thread posted on 11th October 2006 at 2:45pm which states...

Make sure that in Windows, that in the Control Panel > Internet Options > Connections options you select "Never Dial a Connection", otherwise the computer will always attempt to use your dial-up modem to get on the Internet instead of looking for your ADSL modem on the local network.

I went to this and the "Never Dial a Connection" section is not active so it can neither be ticked or unticked.

penrhyn

You need to make sure that your LAN connection is enabled:

Go to Start, Connect to, Show all connections, and have a look at the Local Area connection if its disabled, right click and enable it.

Zero

penrhyn wrote: »

You need to make sure that your LAN connection is enabled:

Go to Start, Connect to, Show all connections, and have a look at the Local Area connection if its disabled, right click and enable it.

When I click on Start there is no "Connect To". I am using the TalkTalk connection now to post using the USB cable.

Is there any other way to discover this information, or would "connect to" be located somewhere else?

oldagetraveller

Start --- control panel

---

network connections ---- LAN or high speed internet. Look to see what's there and what is connected or otherwise. You can right click as previously mentioned to enable or disable as required.

notbritishgas

Hi Zero, me again. You have not said what windows you are using, as you cannot see "connect to" when clicking on "start" I assume it is not XP. I successfully connected the smartax using ethernet on my spare windows 98se computer using the following procedure.
1 Make sure your ethernet card software is loaded on your computer (check in device mamager)
2 Put your talktalk cd in and run it to connect via the ethernet, this should enable the modem.Connect the smartax.
3 Go to "internet options" ,click on "connections" then click on "setup".This brings up a screen giving option to setup a dial up via modem or to connect via LAN, select LAN and that should enable your LAN and you should then be OK.
I presume you know that if you switch the power off to the smartax then it loses your settings unless you have gone into the routers page to save them.

Zero

oldagetraveller wrote: »

Start --- control panel

---

network connections ---- LAN or high speed internet. Look to see what's there and what is connected or otherwise. You can right click as previously mentioned to enable or disable as required.

I went there and when I'm using the USB cable (which works) there are two little blue computers.

When I use ethernet (which doesn't work) there is nothing at all there, not even greyed out computers or anything saying disabled.

Zero

notbritishgas wrote: »

Hi Zero, me again. You have not said what windows you are using, as you cannot see "connect to" when clicking on "start" I assume it is not XP. I successfully connected the smartax using ethernet on my spare windows 98se computer using the following procedure.
1 Make sure your ethernet card software is loaded on your computer (check in device mamager)

Hi, yes it is XP. I know it's odd that there is no "Connect to" when I click on Start as it should be there. For some reason though it's not... :huh: I wonder if it's hidden in some subcategory but I can't seem to find it.

In Other Devices (in device manager) there is a subcategory of "Ethernet Controller". When I click on this in the General Tab it states...
"The driver for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver."

I clicked on Reinstall Driver, but it was not able to locate the drivers.

I wonder if this is what might be wrong?