pop telecom

rifandann

we wish to draw your attention to scurrilous practice by Pop Telecom, a telecom services provider.

Some 24 months ago we switched our phone and broadband service from BT to Pop Telecom, for a 24 months service.
Since then, we have religiously been paying their monthly charges by direct debit, in spite of growing concerns about the dubious quality of their service. The main problem is that they are only contactable during office hours, so that if anything goes wrong with the phone or broadband service (other than line problems, which obviously come under Openreach). Thet advise us (today) that they intend to have an out-of-hours number soon, but this has not been so duting the currency of the 24 hours contract. For example, last Christmas period (that's Christmas 2016, not 2017) our service was down for 10 or 11 days, for which we never received compensation (even a pro-rata off the monthly charge) or even an apology.


Be that as it may, we suffered this for 24 months, but decided that on the expiry of the 24 months we would switch back to BT. We contacted BT yesterday and arranged for them to resume being our phone and broadband supplier from 16th Jan (i.e. after the expiration of the 24 months Pop Telecom contract, which comes to an end on 7th Jan. This morning we were horrified to receive a message from Pop Telecom advising us of their intention to apply a £100 'termination charge' to us. We should emphasize that they say this applies to EVERY customer who chooses to switch away from Pop Telecom following the end of a contract - not just clients who wish to terminate before the end of a contract period. There are (they say) no exceptions to this charge being made by them - under any circumstances; and they state in an email to us today that this charge can be up to £500. While the charge is mentioned in the small print of their contact (which was sent to us after we placed the order with them), we had thought it applied only to customers who wishes to break their contract early.



No mention was made of this charge when we negociated the contract with Pop Telecom, so we feel that this is definitely sharp practice by Pop Telecom. It is (on the basis of their email advice to us this morning) applied across the board, so any prospective customer of Pop Telecom must factor this termination charge of AT LEAST £100 into what they will have to pay to Pop Telecom if they decide to leave following the expirt of the contractual period. Please BE WARNED!

JJ_Egan

Well known on this board .
Any charges should be in the T&C you signed up to .