Is it likely the price was wrong -or not?

richard_3095

Funny how people misrepresent. I make the statement like "I bet the price was £0.85 at Batley" and suddenly my motivation is that I'm doing it all because I'm seeing if my bet is right. I laugh at such foolishness of minds.

richard_3095

Let me ask this question: Would you expect customer service to be willing and able tell you whether or not a price was an error, or not an error? I was peeved because it seemed ASDA's answer is no, which (answer) did not/does not seem right.

Tiddlywinks

Asda can charge what they like for Cheesy Balls - from £0.01p to £1million or more... there is no law to dictate the price.


There is also no law that says Asda needs to charge the same price across all its stores.


All they must do is display a price and then charge that price at the till (so as not to mispresent the offer).


So, in this case, the shelf price was £1, the till showed £1, OP paid £1...


Other stores may have been cheaper - Perfectly legal, not unusual in business to have regional variations.


The price might fluctuate on a daily basis - again, perfectly legal and usually a reaction to market forces.

richard_3095

All this talk about well you were happy to buy it at £1 is baloney.

richard_3095

It's not about what the price was. It's about whether the price was an error on the Friday. So, it's not about value, contract terms, or anything like these issues - it's about error and the customers' expectations and about whether ASDA has adequate customer service in terms of best practice in dealing with situations where the inquiry relates to a suspected price error.

richard_3095

If you look at my post somewhere you will see that in the end, (eventually after I pressed the point) ASDA staff said the price change had come from headquarters. Perhaps that is somewhat implying, or meant to imply or to be taken as fact, that no one at the store made a change, or asked for a change. This may tend to imply no error on Friday, because it is implied that the change came independently of the store, therefore not related to any inquiries anyone made about the product on Friday.

But, equally, there could have been an error - a store-wide error and that headquarters picked it up. Or there could just have been a Wakefield only store error and ASDA went and notified headquarters of it - in response to my inquiry Friday, or others as well as mine.

Of course, I was expected to take the first implication: That the change, because it came from headquarters, was not due to an error.

I was disposed not to take that implication when someone working for ASDA said price changes occur Tuesday. That might be a red-herring.

I think the fact is, only a good examination by ASDA will determine whether there was an error or not.

geordie_joe

richard_3095 wrote: »

Let me ask this question: Would you expect customer service to be willing and able tell you whether or not a price was an error, or not an error?

In some cases yes and in others no.

If the till says £1 and the shelf label says £1 how is someone on a customer service desk supposed to know if the person at head office meant to set the price at £1 or not?

geordie_joe

richard_3095 wrote: »

It's not about what the price was. It's about whether the price was an error on the Friday. So, it's not about value, contract terms, or anything like these issues - it's about error and the customers' expectations and about whether ASDA has adequate customer service in terms of best practice in dealing with situations where the inquiry relates to a suspected price error.

If it was a mistake, mistakes happen, this one was spotted (one way or another) and corrected.........what more do you want?

richard_3095

A few weeks ago I put an item in my trolley, because the price was (say) £1.50. When I got to the till, the price came up (say) £2.50. The error was in the display price. ASDA gave me a £2 voucher because of the error they had made. Of course, the error was undoubted, it was easily evident.

The potential error that we are talking about is different. And I'm finding out, I think, the limits of customer service to deal with suspected errors of the type in my case.

mountainofdebt

geordie_joe wrote: »

The op did check the sel, they said that in the first paragraph

Sorry I missed that ......then what the hell is thread about?

That was the price Asda was advertising said snack at and that's what the OP agreed to pay!

If Asda then wants to increase/decrease the price then that's their right, as is the OP's right to buy or not buy.

As for different prices in different stores then that's long been the case, especially in supermarkets!