Vectone to Vectone Free international calls: UPDATE

jnm21

Thanks for confirming what I said in my last post (was 99% certain). Does not change the fact he should be able to accept the call.

constantworrier

jnm21 wrote: »

Would you mind if I tweet them on your behalf? Along the lines of a friend on Vectone is trying to call her BF, also on vectone, but roaming - constantly getting the engaged tone.

PS Re-reading the OP, you do realise that he will likely be charged to receive your call (about 8p/min in EU/EEA). It is free to call an international vectone number (can't remember the other vectone countries, so will use France); a UK sim in the UK can call any vectone sim in FR for free, but a UK sim in FR will be charged roaming charges to receive that call.

Good Morning jnm21. Thank you for the offer but it doesn't matter.
We have checked his credit after calling me and he hasn't been charged and I haven't been charged either. I also haven't been charged for texts so that'll do for us. I'll just text him when I want him to ring me. Thanks once more for your help, very kind.

jnm21

Please be careful - as the link oldharryrocks posted & I expected, "FREE calls don’t apply while roaming" - it may take about 48 hours for roaming charges to be communicated from the foreign network to your network.

constantworrier

jnm21 wrote: »

Please be careful - as the link oldharryrocks posted & I expected, "FREE calls don’t apply while roaming" - it may take about 48 hours for roaming charges to be communicated from the foreign network to your network.

Hi jnm21. I don't get it really !. If they say free international calls between Vectone to Vectone, then how can they charge for roaming ? ( As you can see I am not very mobile savvy) thanks

grumbler

My understanding is that it's free when you call from UK to other country, not for roaming in other country.
Roaming calls from France to UK are 18p/min.

jnm21

The country from which the number comes decides if it is international or not; i.e. if you call your travel agent on their UK mobile number & they happen to be in Barbados, it would hardly be fair to charge you £2/minute because it is an international call would it? This is where roaming charges (if not the level of them) are justified; your travel agent is charged the international part (as a roaming charge) as they are getting the privilege of being reached on their UK number in a different country.

So if your BF had a French vectone sim you could call him free while he is in France, but to call his UK vectone sim, he will be charged about 8p/min to receive the call (more, approx tripple that to make the call).

I thought you may not have understood the technicalities (which is what telcos love to hear - makes them much more money), hence I pointed it out. That is not meant to sound rude, so I hope it doesn't come across wrong. Glad I was able to give a needed note of caution. If he is abroad often, it may be worth checking the Three like home offer (though check coverage too - a recent post suggested that the offer restricts coverage badly in France).

constantworrier

grumbler wrote: »

My understanding is that it's free when you call from UK to other country, not for roaming in other country.
Roaming calls from France to UK are 18p/min.

Thanks grumbler.

constantworrier

jnm21 wrote: »

The country from which the number comes decides if it is international or not; i.e. if you call your travel agent on their UK mobile number & they happen to be in Barbados, it would hardly be fair to charge you £2/minute because it is an international call would it? This is where roaming charges (if not the level of them) are justified; your travel agent is charged the international part (as a roaming charge) as they are getting the privilege of being reached on their UK number in a different country.

So if your BF had a French vectone sim you could call him free while he is in France, but to call his UK vectone sim, he will be charged about 8p/min to receive the call (more, approx tripple that to make the call).

I thought you may not have understood the technicalities (which is what telcos love to hear - makes them much more money), hence I pointed it out. That is not meant to sound rude, so I hope it doesn't come across wrong. Glad I was able to give a needed note of caution. If he is abroad often, it may be worth checking the Three like home offer (though check coverage too - a recent post suggested that the offer restricts coverage badly in France).

Thank you so much, it doesn't sound rude at all. Appreciate your help. At the moment none of us have been charged but as you say, maybe they do it later, hope not. Thanks again.

jnm21

kingrulzuk wrote: »

Reported as spam

Seconded!

Why the 10 character limit - it is stupid!

constantworrier

constantworrier wrote: »

Good Morning jnm21. Thank you for the offer but it doesn't matter.
We have checked his credit after calling me and he hasn't been charged and I haven't been charged either. I also haven't been charged for texts so that'll do for us. I'll just text him when I want him to ring me. Thanks once more for your help, very kind.

Well, Vectone still didn't reply to my e mails so I wrote to them and still haven't received a reply and now my boyfriend can't ring me either. He just gets the engaged tone as well. I can still text for free but no phone calls , very disappointed with Vectone.