Vodafone have changed the contract I agreed to last friday

TutuBelle

Hi I was phoned by Vodafone and offered a really good deal if I took out another line on my account. I got the girl to ring me back the next day after I'd discuss it with my husband. When she rang back I agreed to it ( iPhone 5s, 5gb data unlimited texts and calls & 6months free sky sports) I put her over it all again and wrote it down! Today when I checked my Vodafone account I'm only getting 2gb data and no sky sports! I rang 191 and the dozy girl told me I couldn't have sky sports as I need 4g and the iPhone 5s doesn't work with 4g! She said she'd put me thru to someone but when in hold an announcement came on saying if I hold on I'll be charged £1 per min so I hung up! I know exactly the time I agreed to the contract and I know it wasn't what they're saying now. What do I do? I have 14 days to return the phone but the deal I was offered was really good! Have Vodafone broken their contract with me? Surely they're calls are recorded! Any help will be very appreciated!

visidigi

5s does do 4G, ring them back and ask them to sort it out.

TutuBelle

On Monday when the phone arrived with SIM card it kept saying no connection. When I rang vodafone they said I had no account for the phone?! Then they rang me back and said it's ok it's all sorted now. They must have just connected me up to any contract. But not what I had agreed- it was definitely 5g of data not 2g. All the vodafone customer service guys seem completely dumb ��

Vodafone

Hi TutuBelle,

Thanks for making me aware of this.

Visidigi is correct, the iPhone 5s is a 4G phone.

So I can take a closer look at your account, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

TutuBelle

Hi Lee, I've forwarded an email to you! How long do you think I'll have to wait for a response?

Silk

TutuBelle wrote: »

Hi Lee, I've forwarded an email to you! How long do you think I'll have to wait for a response?

Quote the ref. number on here as instructed so that he can find the email quicker.

TutuBelle

They haven't sent an automated email yet? But thank you I'll post the ref as soon as I get it. Thanks x

visidigi

the reference is usually immediate.

Did you click send and then send again? The form has two steps to send the mail as the second step tries to give you support via FAQ...

TutuBelle

Re: WRT135- MSE (fao Lee!) [#7644998]

Hi Lee I hope this is what you mean? Really want this sorted! Thanks

grumbler

visidigi wrote: »

5s does do 4G, ring them back and ask them to sort it out.

"Does do 4g" is a pretty much meaningless statement.
MSE article (2013): Were you mis-sold an iPhone 5?

Both O2 and Vodafone's 4G services will launch on 29 August, .... But both providers say their iPhone 5 users won't be able to use the new service ...
Only EE's 4G network uses frequencies which can be picked up by the iPhone 5.

I don't know if Apple have modified their phones since last year.

d123

grumbler wrote: »

"Does do 4g" is a pretty much meaningless statement.
MSE article (2013): Were you mis-sold an iPhone 5? I don't know if Apple have modified their phones since last year.

You are getting confused, your quote relates the iPhone 5, this thread is about the Phone 5S which is a different model, the 5S does indeed do 4G on all the networks.