O2 complaints- signal

corf999

If you urgently need mobile coverage you will have to bite the bullet and grab a sim card (PAYG?) from another provider. Hopefully your phone is unlocked, otherwise it will need unlocking (o2 may do this for free) or a different phone.

o2 are not obliged to do anything for you - They do not provide signal all over the country and are not required to do so by ofcom.

visidigi

corf999 wrote: »

o2 are not obliged to do anything for you - They do not provide signal all over the country and are not required to do so by ofcom.

o2 ARE obliged to do something for the OP. They should correct the coverage checker that is lying until they fix the problem. They are required by Ofcom to allow a user to make an informed decision, currently their information is duff and they won't update the checker and they won't fix the problem.

This is not a unique situation, this is o2 dragging their heels as usual.

If they won't fix one of the two options then I would image there would be a question on the term of the contract the OP highlighted as they are failing to deliver on it.

Silk

visidigi wrote: »

o2 ARE obliged to do something for the OP. They should correct the coverage checker that is lying until they fix the problem. They are required by Ofcom to allow a user to make an informed decision, currently their information is duff and they won't update the checker and they won't fix the problem.

O2 are not obliged to do anything. Anything they do in this instance would be a gesture of goodwill.
If a network removes part of the service that a user had previously been available to them at their prime location then it would be grounds for termination at no cost etc.
However the OP chose to move to an area where there is no coverage. It would be reasonable for someone to choose a network based on where they live, but wouldn't be reasonable to choose a location to live based on a network they already use.
All coverage checkers I've seen state they are for guide purposes only and do not guarantee coverage.

martee

Silk wrote: »

O2 are not obliged to do anything. Anything they do in this instance would be a gesture of goodwill.
If a network removes part of the service that a user had previously been available to them at their prime location then it would be grounds for termination at no cost etc.
However the OP chose to move to an area where there is no coverage. It would be reasonable for someone to choose a network based on where they live, but wouldn't be reasonable to choose a location to live based on a network they already use.
All coverage checkers I've seen state they are for guide purposes only and do not guarantee coverage.

The service was showing as good and still is but o2 are busy changing it due the complaints so I haven't knowingly moved to a poor signal area.

martee

and also I have bought a payg phone with EE who provide perfect 4g signal in my house . still dosent get away from the fact im paying for a contract I cant use.

Silk

martee wrote: »

The service was showing as good and still is but o2 are busy changing it due the complaints so I haven't knowingly moved to a poor signal area.

It's always recommended before someone chooses a network that they try a sim before they commit to a network for a long contract. Or if you try an App such as Open Signal it will show the networks available in the area along with strength of signal etc.
The coverage checkers are only guides and nothing more. The proof is in the pudding.

d123

Silk wrote: »

O2 are not obliged to do anything. Anything they do in this instance would be a gesture of goodwill.
If a network removes part of the service that a user had previously been available to them at their prime location then it would be grounds for termination at no cost etc.
However the OP chose to move to an area where there is no coverage. It would be reasonable for someone to choose a network based on where they live, but wouldn't be reasonable to choose a location to live based on a network they already use.
All coverage checkers I've seen state they are for guide purposes only and do not guarantee coverage.

You would be right. From the O2 coverage checker page:

This map is a prediction of outdoor coverage. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. This map is just a guide and does not guarantee signal coverage.

http://www.o2.co.uk/coveragechecker