paid in advance for massages but now being refused service

djrh

Hi, me and my husband bought a couples massage package for 10 massages by making advance payment of £450 using credit card in December 2013 at Tantalizing Spa, Pimlico. We availed 3 massages out of 10. When we went in to book our next massage, we were told at the shop counter that the people who used to run the massage shop have suddenly disappeared and now the shop is being managed by other people (even though the name of the shop remains the same). The lady at the counter was very rude and said that she cannot give us couples massage that the rate at which we paid in advance because that's a loss for her and also that she did not take the payment from us but the earlier people who were managing the shop at that time. We have the credit card payment receipt as proof of payment. What can we do to recover the money back?

wealdroam

djrh wrote: »

Hi, me and my husband bought a couples massage package for 10 massages by making advance payment of £450 using credit card in December 2013 at Tantalizing Spa, Pimlico. We availed 3 massages out of 10. When we went in to book our next massage, we were told at the shop counter that the people who used to run the massage shop have suddenly disappeared and now the shop is being managed by other people (even though the name of the shop remains the same). The lady at the counter was very rude and said that she cannot give us couples massage that the rate at which we paid in advance because that's a loss for her and also that she did not take the payment from us but the earlier people who were managing the shop at that time. We have the credit card payment receipt as proof of payment. What can we do to recover the money back?

Speak to your card issuer about a refund of the unused part.

Maybe read MSE's Section 75 Refunds article first.

Johnnytwostep

was this a 'special' massage and they have been rumbled

mro85

I hope you resolve the issue to get a happy ending.

photome

You could try their facebook page

djrh

just a normal massage for which advance payment was made as they had a discount offer going on that time....

shaun_from_Africa

Have a read of this:
http://www.financial-ombudsman.org.uk/publications/ombudsman-news/86/86-consumer-credit.htm
specifically the case entitled"

86/03
credit card provider misinterprets the financial limits that apply to
claims made under section 75

It's about 1/3 of the way down the page.

It is basically the same sort of thing as your case, and as you also paid by credit card, the card issuer is liable for any breech of contract.

Twisted_Spirit

mro85 wrote: »

I hope you resolve the issue to get a happy ending.

Hehe! I see what you did there!

arcon5

Sounds like they was effectively a small business within the grounds of another business trading as sole traders and effectively it is now under new ownership.

contact the CC company for reimbursement

pinkshoes

I'd contact the credit card company to get a 70% refund.

NiallB

pinkshoes wrote: »

I'd contact the credit card company to get a 70% refund.

That would be a Relief ;-)