paid in advance for massages but now being refused service

Stevie_Palimo

Could have been worse at least they were going together. Lol


As for getting a refund I wouldn't fancy ringing the CC Company and saying btw I would like a refund against my massage service payments.

djrh

as ever the credit card company is finding excuses to not refund the money and keeps saying "go back to the place where the credit card was used".

wealdroam

djrh wrote: »

as ever the credit card company is finding excuses to not refund the money and keeps saying "go back to the place where the credit card was used".

Did you read that article I linked to in post #2?

Particularly the bit:

Complaints about a product and the retailer/supplier isn't bust

Here you may be met by "that's not our business, go to the retailer". Actually you don't have to, it is its business and you've a legal right to redress. The law makes clear that the credit company is jointly responsible, so there's no 'first point of call'.

If you are claiming from the credit provider, be firm but polite, and request a claim form. Again, on the claim form, state it is a claim under "Section 75 of the Consumer Credit Act".

That article even includes a template letter you might use.