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Advice please! Complaint with Phones 4U
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absolutenightmare
Posts: 5 Forumite
in Mobiles
I am so frustrated and angry with Phones 4U! They cut off a contract last weekend leaving us without a mobile phone (don't have a landline) and not able to call the emergency services even.
I've written them a letter of complaint and heard back from their customer experience team who offered £86 to cover the 2 months line rental I've paid and also £44 to apologise, but this doesn't even come close to what I want to resolve this as a phone was traded in which they won't return and they're demanding the handset back even though they've breached the contract.
I've taken to twitter to complain too but I'm not having much luck as I don't have many followers.
Here's the letter I wrote (personal details removed) as it explains what's happened without emotion. Is there anything I'm missing here? And what can I do next? I've sought advice from a barrister prior to writing the letter and she says we're in the right, but still, phones 4 u haven't paid any attention! Argh!
Thanks for any advice or suggestions!
Date - 28th July 2014
RE: COMPLAINT - BREACH OF CONTRACT
FAO: Director of Customer Operations
Dear Sir/Madam
I came into your Trafford Centre Store on Friday 13th June 2014 to have a look around. We were approached by your sales person who asked us if we were looking to upgrade our mobile phones. We explained that we still had another 6 months left on the contracts, to which the sales person invited us to sit down to see if we could upgrade early.
We sat at the desk and I explained that if I were to upgrade, I’d be looking to move from Vodafone to another network as I didn’t get a signal in many places I frequent. The sales person contacted the networks I was with (Vodafone & Orange) and explained that if we traded in our phones we could upgrade early and take out a new contract in exchange for our current phones and both contracts would move over to EE.
That night, we were in the store for approximately 3 hours, and one of my contracts (used by my wife) was upgraded from Orange to EE - the phone (iPhone 5) was traded in, in exchange for an iPhone 5s and a new 24 month contract was signed for £42.99 per month line rental. This contract has run smoothly from the start and we’ve had no issues with it.
The change from the Vodafone contract was partially processed that night. I was advised that Phones 4 U would pay me £213 cash to buy me out of my contract with Vodafone and in exchange for my iPhone 5 would provide me with an iPhone 5s and a new 24 month contract with EE. Due to the time of night that this was processed through the system, EE had closed and therefore the line couldn’t be connected, so I was asked to return to the store the following day to complete the sale. I asked if I could go into my local store (located in M**** which is within walking distance for me), however, the sales person advised that since the sale had been put through in the Trafford Centre store, I needed to return there to have everything connected. The store offered me £30 to return the next day to cover my bus fare as it takes 2 buses each way to get to the Trafford Centre.
On Saturday 14th of June 2014, I returned to the store as agreed the previous night, and dealt with the same sales person from the night before. The store began re-processing the new contract (which incurred a further credit search), however part way through, the systems crashed and the sales person had to contact the technical support department. Unfortunately, the system wouldn’t un-freeze, so I was moved over to a second desk where the new contract was processed successfully (incurring the 3rd credit search for this particular contract) after being in the store for approximately 5 hours. I left the store with £243 in cash to cover my bus fare and to pay off my Vodafone contract. The phone was connected to EE and everything was working totally fine.
On Saturday 26th July 2014 at approximately 2:00pm, my phone showed ‘No Service’. I turned the phone off and on, let the battery run out and charged it fully, removed and reinserted the SIM etc, and none of this helped.
On Sunday 27th July 2014, I contacted EE to find out what had happened and how to get my phone working again. EE searched their system and could only find record of one active line, even though I’ve paid line rental on both phones (on the same direct debit) twice. After getting cut off, I called EE again and they referred to their technical support department for further information. I was told that the previous day, Phones 4 U had cancelled my contract with the reason “bought out contract” and therefore had a free phone I could put on eBay and I would need to take out a separate contract. After hanging up, my wife began questioning what I’d been told, so we called EE for a third time and spoke to the technical support department ourselves. We were advised that Phones 4 U had cancelled the contract, going forward we’d only be billed one line rental, and I should go to a Phones 4 U store to obtain a letter confirming that they’d cancelled the contract so that there were no repercussions if I took out a new contract.
My wife drove me to the Phones 4 U store in Manchester, however, the store was closed, so we went to the next nearest store located at Elk Mill Central Retail Park in Oldham. When we arrived we spoke to the manager, Steve, who advised that he would get everything sorted out for us that day. We explained what had happened and Steve took some notes and opened up a service query with your Head Office. The call reference number is 4*****.
After going back and forth with your Head Office, your call handler ‘Angela’ spoke to EE, who confirmed with her that Phones 4 U had in fact cancelled the contract. I would encourage you to listen to the numerous calls between the manager of the Store, Steve, ourselves, and Angela, as I believe calls may be recorded for training and monitoring purposes, as this may enable you to provide additional training for staff that are customer facing.
Although there is a lot of confusion about exactly what has happened here, it seems that due to your system errors on 14th June, there has been a mix up with the handsets and SIMs, as the IMEI number of my handset (detailed above) is linked to a phone number of 07********8, however, this isn’t a number Ive ever had. The phone number of the SIM put into my handset by the Trafford Centre store is 07********5. The store have sent back a handset and due to the mix up have cancelled the SIM, therefore rendering my phone unusable. Unfortunately, the phone/SIM cannot be reinstated. After calling EE, they confirmed to your Head Office and/or Steve the manager, that the SIM detailed on my contract is actually a SIM linked to a PAYG account. You should have notes explaining this fully under the call reference detailed above.
We were advised by Head Office that we needed to leave the handset with the Phones 4 U store in Oldham, as rightly or wrongly there was no longer a contract in place and as this is an expensive piece of equipment, it needs returning to Phones 4 U. I stated that I would not leave my handset in the store, as I had contact numbers and photographs that hadn’t been backed up. I was also offered £43 to cover one months line rental (even though I’ve already paid for 2 months) upon returning the handset, which I declined. Steve the manager explained that if we didn’t leave the handset in the store, he would have to class that as me stealing the handset, which is deeply concerning. I agreed that I would travel to the Phones 4 U store at Denton on July 28th after seeking legal advice to return the handset. After being in the store approximately 4 hours, I left with the handset.
When I returned home, I called the Greater Manchester Police non-emergency number. I was advised by the police that this was not a criminal matter at all and we could not be pursued criminally as we have not committed any crime as suggested by your manager, Steve. The police have logged the call made on 27th July 2014 at 5:18pm, and they have advised that they will advise you exactly what they advised me if you would like to call them to clarify.
After that phone call, I read through my contract. The contract states the incorrect mobile telephone number. I called your head office myself and asked if I could be given back my phone that was traded in. I was advised that this wasn’t possible and due to the fact I’d accepted money to buy out of my old contract, I’d essentially sold my iPhone 5 to Phones 4 U, which was never explained to me at the time of trade in, nor is it explained in any paperwork I’ve been provided with.
I was induced into the sale by your sales person in the Trafford centre and relied on what I was advised by him. Our agreement was that I would rescind one contract in exchange for another. The cash that was handed over was to buy out of my contract with Vodafone, which cost £213 (and an additional £30 to cover my bus fare for having to come back the following day), and not to purchase my iPhone 5 handset which was traded in. Phones 4 U bought me out of my existing contract with Vodafone on the basis that I would take out a new contract with EE for a term of 24 months and would receive unlimited minutes and texts and 4GB of Data usage for £42.99 per month. I was induced into this sale by what was said by your sales person on reliance that the contract would be fulfilled and now I’m at a disadvantage.
My contract states in layman’s terms, that if I were to break the agreement I will have to pay a cancellation charge for the remainder of the minimum term of the contract. As the contract was for a 24 month period, I calculate this to be 22 months payments remaining, at £42.99 per month, which equals £945.78.
The contract I signed has not been fulfilled and I am now in a position whereby I don’t have a useable handset after paying line rental for two months. This is deeply concerning as I don’t have a house phone and am now unable to make calls to the emergency services, which leaves me at risk.
I’ve been advised that in order to resolve this, I need to start a new contract from scratch. This again concerns me as I have already incurred 3 credit searches for this particular contract and this will have already impacted my credit file. There is also no guarantee I’ll be able to take out another contract. In this current economic climate, I am concerned that this will also have an impact with other lenders and should I decide to remortgage for example, the sheer number of credit searches recently will cause problems for me.
Due to the catalogue of errors that have occurred, I respectfully request that this matter is investigated fully, and I am put back into the position I was prior to visiting your store in the Trafford Centre. I would like the phone I traded in returned to me, the two months line rental I have paid returned to me (£42.99 x2), any credit searches removed from my credit file and any expenses covered. I would also like to be compensated for being threatened in your Elk Mill Central Retail Park store when I was told that keeping the handset constituted theft, compensated for being put in a position where I am without a phone and unable to call the emergency services therefore leaving me at risk, and also provided with a gesture of good will amount due to me so far spending in excess of 16 hours trying to set up the contract and subsequently having to spend time trying to resolve the issues caused through no fault of my own. Once a mutual agreement has been reached, I will then arrange to return the unusable iPhone 5s handset to my local Phones 4 U store in Manchester.
I will leave this with you for 14 days, to give you chance to investigate this matter internally. Within that 14 day period, I will obtain copies of my bank statements proving that I have paid 2 months line rental to EE, along with a hard copy of this e-mail, a copy of my contract and any other paperwork I have in relation to this. I will send all of this via recorded delivery to ensure that you have received a copy of everything.
I have also copied the following people/companies into this e-mail and will be sending the same hard copies of everything also:
- Trading Standards (access.trafford@trafford.gov.uk) as proof of action taken to try and resolve this with Phones 4 U directly.
- Kate Green - Trafford MP (kate.green.mp@parliament.uk) as this happened in her constituency and I think that she should be made aware of this.
- Jim Dobbin - Middleton & Heywood MP (dobbinj@parliament.uk) as he is my local MP.
I have copied these parties in so that they can be alerted to this matter should I need to call on them for assistance in relation to this in the future.
As I now do not have a telephone number I can be contacted on personally, I authorise you to discuss all matters in relation to this with my wife, Mrs ******. I have set up a password with your Head Office and given permission for them to discuss this with my wife upon confirmation of the password. Her contact telephone number is 07*********. I also request that everything is also put in writing to me so that I can keep a detailed paper trail.
Yours Sincerely
I've written them a letter of complaint and heard back from their customer experience team who offered £86 to cover the 2 months line rental I've paid and also £44 to apologise, but this doesn't even come close to what I want to resolve this as a phone was traded in which they won't return and they're demanding the handset back even though they've breached the contract.
I've taken to twitter to complain too but I'm not having much luck as I don't have many followers.
Here's the letter I wrote (personal details removed) as it explains what's happened without emotion. Is there anything I'm missing here? And what can I do next? I've sought advice from a barrister prior to writing the letter and she says we're in the right, but still, phones 4 u haven't paid any attention! Argh!
Thanks for any advice or suggestions!
Date - 28th July 2014
RE: COMPLAINT - BREACH OF CONTRACT
FAO: Director of Customer Operations
Dear Sir/Madam
I came into your Trafford Centre Store on Friday 13th June 2014 to have a look around. We were approached by your sales person who asked us if we were looking to upgrade our mobile phones. We explained that we still had another 6 months left on the contracts, to which the sales person invited us to sit down to see if we could upgrade early.
We sat at the desk and I explained that if I were to upgrade, I’d be looking to move from Vodafone to another network as I didn’t get a signal in many places I frequent. The sales person contacted the networks I was with (Vodafone & Orange) and explained that if we traded in our phones we could upgrade early and take out a new contract in exchange for our current phones and both contracts would move over to EE.
That night, we were in the store for approximately 3 hours, and one of my contracts (used by my wife) was upgraded from Orange to EE - the phone (iPhone 5) was traded in, in exchange for an iPhone 5s and a new 24 month contract was signed for £42.99 per month line rental. This contract has run smoothly from the start and we’ve had no issues with it.
The change from the Vodafone contract was partially processed that night. I was advised that Phones 4 U would pay me £213 cash to buy me out of my contract with Vodafone and in exchange for my iPhone 5 would provide me with an iPhone 5s and a new 24 month contract with EE. Due to the time of night that this was processed through the system, EE had closed and therefore the line couldn’t be connected, so I was asked to return to the store the following day to complete the sale. I asked if I could go into my local store (located in M**** which is within walking distance for me), however, the sales person advised that since the sale had been put through in the Trafford Centre store, I needed to return there to have everything connected. The store offered me £30 to return the next day to cover my bus fare as it takes 2 buses each way to get to the Trafford Centre.
On Saturday 14th of June 2014, I returned to the store as agreed the previous night, and dealt with the same sales person from the night before. The store began re-processing the new contract (which incurred a further credit search), however part way through, the systems crashed and the sales person had to contact the technical support department. Unfortunately, the system wouldn’t un-freeze, so I was moved over to a second desk where the new contract was processed successfully (incurring the 3rd credit search for this particular contract) after being in the store for approximately 5 hours. I left the store with £243 in cash to cover my bus fare and to pay off my Vodafone contract. The phone was connected to EE and everything was working totally fine.
On Saturday 26th July 2014 at approximately 2:00pm, my phone showed ‘No Service’. I turned the phone off and on, let the battery run out and charged it fully, removed and reinserted the SIM etc, and none of this helped.
On Sunday 27th July 2014, I contacted EE to find out what had happened and how to get my phone working again. EE searched their system and could only find record of one active line, even though I’ve paid line rental on both phones (on the same direct debit) twice. After getting cut off, I called EE again and they referred to their technical support department for further information. I was told that the previous day, Phones 4 U had cancelled my contract with the reason “bought out contract” and therefore had a free phone I could put on eBay and I would need to take out a separate contract. After hanging up, my wife began questioning what I’d been told, so we called EE for a third time and spoke to the technical support department ourselves. We were advised that Phones 4 U had cancelled the contract, going forward we’d only be billed one line rental, and I should go to a Phones 4 U store to obtain a letter confirming that they’d cancelled the contract so that there were no repercussions if I took out a new contract.
My wife drove me to the Phones 4 U store in Manchester, however, the store was closed, so we went to the next nearest store located at Elk Mill Central Retail Park in Oldham. When we arrived we spoke to the manager, Steve, who advised that he would get everything sorted out for us that day. We explained what had happened and Steve took some notes and opened up a service query with your Head Office. The call reference number is 4*****.
After going back and forth with your Head Office, your call handler ‘Angela’ spoke to EE, who confirmed with her that Phones 4 U had in fact cancelled the contract. I would encourage you to listen to the numerous calls between the manager of the Store, Steve, ourselves, and Angela, as I believe calls may be recorded for training and monitoring purposes, as this may enable you to provide additional training for staff that are customer facing.
Although there is a lot of confusion about exactly what has happened here, it seems that due to your system errors on 14th June, there has been a mix up with the handsets and SIMs, as the IMEI number of my handset (detailed above) is linked to a phone number of 07********8, however, this isn’t a number Ive ever had. The phone number of the SIM put into my handset by the Trafford Centre store is 07********5. The store have sent back a handset and due to the mix up have cancelled the SIM, therefore rendering my phone unusable. Unfortunately, the phone/SIM cannot be reinstated. After calling EE, they confirmed to your Head Office and/or Steve the manager, that the SIM detailed on my contract is actually a SIM linked to a PAYG account. You should have notes explaining this fully under the call reference detailed above.
We were advised by Head Office that we needed to leave the handset with the Phones 4 U store in Oldham, as rightly or wrongly there was no longer a contract in place and as this is an expensive piece of equipment, it needs returning to Phones 4 U. I stated that I would not leave my handset in the store, as I had contact numbers and photographs that hadn’t been backed up. I was also offered £43 to cover one months line rental (even though I’ve already paid for 2 months) upon returning the handset, which I declined. Steve the manager explained that if we didn’t leave the handset in the store, he would have to class that as me stealing the handset, which is deeply concerning. I agreed that I would travel to the Phones 4 U store at Denton on July 28th after seeking legal advice to return the handset. After being in the store approximately 4 hours, I left with the handset.
When I returned home, I called the Greater Manchester Police non-emergency number. I was advised by the police that this was not a criminal matter at all and we could not be pursued criminally as we have not committed any crime as suggested by your manager, Steve. The police have logged the call made on 27th July 2014 at 5:18pm, and they have advised that they will advise you exactly what they advised me if you would like to call them to clarify.
After that phone call, I read through my contract. The contract states the incorrect mobile telephone number. I called your head office myself and asked if I could be given back my phone that was traded in. I was advised that this wasn’t possible and due to the fact I’d accepted money to buy out of my old contract, I’d essentially sold my iPhone 5 to Phones 4 U, which was never explained to me at the time of trade in, nor is it explained in any paperwork I’ve been provided with.
I was induced into the sale by your sales person in the Trafford centre and relied on what I was advised by him. Our agreement was that I would rescind one contract in exchange for another. The cash that was handed over was to buy out of my contract with Vodafone, which cost £213 (and an additional £30 to cover my bus fare for having to come back the following day), and not to purchase my iPhone 5 handset which was traded in. Phones 4 U bought me out of my existing contract with Vodafone on the basis that I would take out a new contract with EE for a term of 24 months and would receive unlimited minutes and texts and 4GB of Data usage for £42.99 per month. I was induced into this sale by what was said by your sales person on reliance that the contract would be fulfilled and now I’m at a disadvantage.
My contract states in layman’s terms, that if I were to break the agreement I will have to pay a cancellation charge for the remainder of the minimum term of the contract. As the contract was for a 24 month period, I calculate this to be 22 months payments remaining, at £42.99 per month, which equals £945.78.
The contract I signed has not been fulfilled and I am now in a position whereby I don’t have a useable handset after paying line rental for two months. This is deeply concerning as I don’t have a house phone and am now unable to make calls to the emergency services, which leaves me at risk.
I’ve been advised that in order to resolve this, I need to start a new contract from scratch. This again concerns me as I have already incurred 3 credit searches for this particular contract and this will have already impacted my credit file. There is also no guarantee I’ll be able to take out another contract. In this current economic climate, I am concerned that this will also have an impact with other lenders and should I decide to remortgage for example, the sheer number of credit searches recently will cause problems for me.
Due to the catalogue of errors that have occurred, I respectfully request that this matter is investigated fully, and I am put back into the position I was prior to visiting your store in the Trafford Centre. I would like the phone I traded in returned to me, the two months line rental I have paid returned to me (£42.99 x2), any credit searches removed from my credit file and any expenses covered. I would also like to be compensated for being threatened in your Elk Mill Central Retail Park store when I was told that keeping the handset constituted theft, compensated for being put in a position where I am without a phone and unable to call the emergency services therefore leaving me at risk, and also provided with a gesture of good will amount due to me so far spending in excess of 16 hours trying to set up the contract and subsequently having to spend time trying to resolve the issues caused through no fault of my own. Once a mutual agreement has been reached, I will then arrange to return the unusable iPhone 5s handset to my local Phones 4 U store in Manchester.
I will leave this with you for 14 days, to give you chance to investigate this matter internally. Within that 14 day period, I will obtain copies of my bank statements proving that I have paid 2 months line rental to EE, along with a hard copy of this e-mail, a copy of my contract and any other paperwork I have in relation to this. I will send all of this via recorded delivery to ensure that you have received a copy of everything.
I have also copied the following people/companies into this e-mail and will be sending the same hard copies of everything also:
- Trading Standards (access.trafford@trafford.gov.uk) as proof of action taken to try and resolve this with Phones 4 U directly.
- Kate Green - Trafford MP (kate.green.mp@parliament.uk) as this happened in her constituency and I think that she should be made aware of this.
- Jim Dobbin - Middleton & Heywood MP (dobbinj@parliament.uk) as he is my local MP.
I have copied these parties in so that they can be alerted to this matter should I need to call on them for assistance in relation to this in the future.
As I now do not have a telephone number I can be contacted on personally, I authorise you to discuss all matters in relation to this with my wife, Mrs ******. I have set up a password with your Head Office and given permission for them to discuss this with my wife upon confirmation of the password. Her contact telephone number is 07*********. I also request that everything is also put in writing to me so that I can keep a detailed paper trail.
Yours Sincerely
0
Comments
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Wow.
i don't really have any advice for you but i have to say that is a very well documented account of what has happened and providing it is an accurate account, i cannot see you not coming out on top of this situation. it must be very infuriating because you seem to have done everything correctly. the situation has been clouded with the offer to buy out your contract and what would seem to be an over zealous sales person initially who it would seem was just chasing a commission at any cost.
good luck with this and i look forward to hearing of your successful outcome sooner rather than later.0 -
Well, there's nothing missed from that really. Wait and see what they say.
Technically, the phone does belong to P4U so refusal to give it back could be construed as theft (but a barrister would need to argue that really)
Also, regardless of whether you have an active SIM in a handset or not it will call the emergency services should you require it0 -
Wow.
i don't really have any advice for you but i have to say that is a very well documented account of what has happened and providing it is an accurate account, i cannot see you not coming out on top of this situation. it must be very infuriating because you seem to have done everything correctly. the situation has been clouded with the offer to buy out your contract and what would seem to be an over zealous sales person initially who it would seem was just chasing a commission at any cost.
good luck with this and i look forward to hearing of your successful outcome sooner rather than later.
The manager of the store in Oldham said that it sounded like the salesman mixed up the IMEI number and SIMs and when they've sent back another handset the wrong SIM has been cancelled.
I've spoken to the highest customer facing person who has said the most they'll offer is £130 and they're now blaming EE for the issues even though the store manager spoke to EE whilst we were in store and it was confirmed that the contract was cancelled due to a request from Phones 4U.
I'm going to see our family friend who is a barrister this weekend to see if she'll write a letter too.
It's absolutely infuriating! I knew from the outset it'd be unlikely I'd get compensated for my time and the amount of messing around, but I did expect to be put back in the position I was in prior to taking out the contract since I've fulfilled my end of the deal.
I'm not sure where I stand legally as the contract contains the incorrect phone number. I did read through it before signing but the bit stating the IMEI & phone number - you just rely on the salesman that those details are correct!0 -
Well, there's nothing missed from that really. Wait and see what they say.
Technically, the phone does belong to P4U so refusal to give it back could be construed as theft (but a barrister would need to argue that really)
Also, regardless of whether you have an active SIM in a handset or not it will call the emergency services should you require it
When I spoke to EE on Sunday, they said that I could put the phone on eBay and take out a new contract as technically I've been given a free phone. I'm an honest person though, so went into the store with the intention of them re establishing the connection and fixing it there and then. I'm more than happy to return the handset once we've come to a mutually agreeable decision though. Even the police said "they made a mistake - tough luck, they need to put you back in the position you were in beforehand, it's not a criminal matter!" That was more what I was getting as as we've not commuted a criminal act as suggested by the store manager.
It's not really about the handset - I'd be happy just being given a replacement equivalent to what was traded in as apparently they no longer stock the iPhone 5. The number of credit searches that they did too has frustrated me - I mean, there's no guarantee I'll even be able to get another contract as applying for another contract would be credit search number 5 in recent weeks and it's not my fault that I'm without a phone so I can't see why they wouldn't just put me back in the position I was in beforehand.
Thanks for the info about calling the emergency services. Obviously I've not attempted it! It still doesn't help with anyone contacting me with me being the next of kin for a few family members, nor does it help with me applying for jobs or receiving calls in relation to jobs I've recently applied for, but I do feel a bit safer knowing I can call 999 should I need to!0 -
absolutenightmare wrote: »When I spoke to EE on Sunday, they said that I could put the phone on eBay and take out a new contract as technically I've been given a free phone. I'm an honest person though, so went into the store with the intention of them re establishing the connection and fixing it there and then. I'm more than happy to return the handset once we've come to a mutually agreeable decision though. Even the police said "they made a mistake - tough luck, they need to put you back in the position you were in beforehand, it's not a criminal matter!" That was more what I was getting as as we've not commuted a criminal act as suggested by the store manager.
It's not really about the handset - I'd be happy just being given a replacement equivalent to what was traded in as apparently they no longer stock the iPhone 5. The number of credit searches that they did too has frustrated me - I mean, there's no guarantee I'll even be able to get another contract as applying for another contract would be credit search number 5 in recent weeks and it's not my fault that I'm without a phone so I can't see why they wouldn't just put me back in the position I was in beforehand.
Thanks for the info about calling the emergency services. Obviously I've not attempted it! It still doesn't help with anyone contacting me with me being the next of kin for a few family members, nor does it help with me applying for jobs or receiving calls in relation to jobs I've recently applied for, but I do feel a bit safer knowing I can call 999 should I need to!
I completely agree with the legal aspect of it (from a personal point of view). THey could claim that because the contract was cancelled (even though it was by them) they are still the legal owners of the phone. Even if they didn't go down the theft route they could start civil proceedings for reclamation of the handset or the cost of it.
If you do need to use it to contact the emergency services, in the meantime (hopefully you don't), you would probably be better dialling 112 as opposed to 999 because 112 is the standard European emergency number and works in any European country
Good luck! Hopefully you'll get a speedy resolution.0 -
Wow, that's a lucky escape. You've dodged being lumbered with EE for 24 months AND they've bought you out of your old contract. All it cost you is an old Iphone worth peanuts.
Result.0 -
Hi, sadly I have had quite a few experiences with the mobile phone companies of a not so positive nature. I can however say that having to fight my corner with three different companies on three separate occasions I have won every time. There is a nak to it and you need to know how to effectively challenge the companies. If you would like my advice please feel free to PM me
0 -
Nodding_Donkey wrote: »Wow, that's a lucky escape. You've dodged being lumbered with EE for 24 months AND they've bought you out of your old contract. All it cost you is an old Iphone worth peanuts.
Result.
Unfortunately EE is the only network that works near my in laws, and since we spend most weekends and some evenings there, there's no other choice!0 -
Hi, sadly I have had quite a few experiences with the mobile phone companies of a not so positive nature. I can however say that having to fight my corner with three different companies on three separate occasions I have won every time. There is a nak to it and you need to know how to effectively challenge the companies. If you would like my advice please feel free to PM me
Thanks so much have PM'd you! 0
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