Santander fraud help!

Alex11223

So the saga ends.

This morning, I got off the phone with the woman who was dealing with my case. I have had all of my money refunded and it is fully mine. My debit card has been reactivated and my online banking details are being sent out.

It turns out someone had called vodaphone up, and set up a redirection on my number(I found this later, after calling them up and confirming it), and had the banks numbers to redirect to another number. After swiftly making a note of said number and telling vodaphone to cancel that redirection, The info I needed to be able to cancel the redirection was my email and some security question. At this point, I am pretty sure I am(was) keylogged, so I have had to change all my vodaphone passwords and security questions.

I then passed the number on to the woman when I was rang again regarding my online banking details, just to see if they could find anything.

But that is it,
Case closed.

Santander have been good on this occasion, I had heard so many bad things and got really worried as I had also heard things of claims just being declined for no reason.

I may update this if they get any news from the number, else, not.

hush-hush

Alex11223 wrote: »

So the saga ends.

This morning, I got off the phone with the woman who was dealing with my case. I have had all of my money refunded and it is fully mine. My debit card has been reactivated and my online banking details are being sent out.

It turns out someone had called vodaphone up, and set up a redirection on my number(I found this later, after calling them up and confirming it), and had the banks numbers to redirect to another number. After swiftly making a note of said number and telling vodaphone to cancel that redirection, The info I needed to be able to cancel the redirection was my email and some security question. At this point, I am pretty sure I am(was) keylogged, so I have had to change all my vodaphone passwords and security questions.

I then passed the number on to the woman when I was rang again regarding my online banking details, just to see if they could find anything.

But that is it,
Case closed.

Santander have been good on this occasion, I had heard so many bad things and got really worried as I had also heard things of claims just being declined for no reason.

I may update this if they get any news from the number, else, not.

Well this is an interesting one! I'm really happy you got your money back and thank you for sharing the outcome with us!

Aside from not oversharing information on social networks, please everyone make sure you don't use other people's (or just public) computers or networks to access sensitive information (e.g. log in your phone provider account, bank account, etc). I'm sure this time with Alex it hasn't been that easy as he strikes me as a tech savvy guy and that just proofs we're never safe, so keep calm and act quickly like he did.

Thank you again for sharing Alex, I'm sure this will be really useful to other people.

colsten

Sounds very much a self-inflicted problem. You can't redirect a Vodafone phone number unless you ring from the number you want to have redirected and know details pertaining to the account.

You also cannot just log into a bank account and set up a new payee.

This is very much a case of somebody not having taken care of several of their personal details and space (and this includes contracting any key logger which allegedly was involved in this case).

NotRichAtAll

colsten wrote: »

Sounds very much a self-inflicted problem. You can't redirect a Vodafone phone number unless you ring from the number you want to have redirected and know details pertaining to the account.

You also cannot just log into a bank account and set up a new payee.

This is very much a case of somebody not having taken care of several of their personal details and space (and this includes contracting any key logger which allegedly was involved in this case).

must say i have to agree here, this is in my opinion not a random attack it sounds like someone close to the op has tried to pull a fast, there seem to be too many coincidences for it to be a random attack from someone in china or nigeria. Probably someone very close to home

colsten

NotRichAtAll wrote: »

Probably someone very close to home

Quite possibly, and probably a lot more likely than a keylogger.

Uxb

....and sadly that is a conclusion that has been reached on this forum many times before as to what has really happened.
That it was done by someone who knows a very great deal about the victim in terms of personal details or has physical access to things like cards, mobile phones etc of the victim. This enables them to pass 'themselves off' by impersonation as being that person either online or on a telephone line and so defraud the victim.

pmduk

I'm more concerned that Santander consider Rapport to be any protection against a phishing/ social engineering attack. It's protection is akin to that of a chocolate teapot, it's effect on your system is even worse.

I suspect Banks' promotion of it to be connected with some sort of commission deal.

grumbler

pmduk wrote: »

I'm more concerned that Santander consider Rapport to be any protection against a phishing

I am no expert, but I think that the majority of phishing attacks can be stopped simply by checking the web addresses your computer connects to.

I suspect Banks' promotion of it to be connected with some sort of commission deal.

Is it not free for the customers?

And no, I don't have it installed on my PC.

Alex11223

While I will not be ignorant to just dismiss the "someone close to you" theory, I don't have many people that close to me and even then, most of that small circle does not know who I bank with.

But still not ruling that out, I will just keep an eye out now to see if anyone is extra enjoying themselves this month. Even with that, there is no way I could prove who did it. They are not exactly going to give me their account and sort if I ask for it(and I still need to go get a mini-statement to see to what account number and sort it was sent to), and I doubt anyone else would either.

I also don't think anyone around me would be this cruel and evil, but hey, we are all humans. The most evil creatures alive. :mad:


Rapport is nothing short of a joke. Santander want to use it to first check my system integrity and then keep it to protect me. By checking my "system integrity" I assume they can see though all my files(Not many, as reinstalled windows) and check the obvious places for virus's and keyloggers. I have heard of people getting attacked with and without Rapport, so why bother?
I have anti-virus Santander, I don't need your bloatware too.

Archi_Bald

If this case really did take place, the fraudster's name and address will be known to their bank. There is a good chance that the money has been debited, and the fraudster may well have had their account blocked or closed. Don't expect that Santander would tell you what they did or are doing but you can be sure they will purse cases of fraud.