Sky to BT

mercman1969

Have finally had enough of the dishonesty and thieving from Sky so am going to move across to BT for my Internet / Phone & TV

Trouble is, when i try to order online, it keeps asking me for my home phone number so they can check it.....

The BT website comes up with there is no such number

How on earth do i place an order with BT over the phone as cannot find a nw customer telephone number

Of course, am always open to recommendations of any other providers

teddysmum

If you find Sky difficult, BT is worse, as it uses foreign call centres whose staff work to a script and find it almost impossible to deal with anything that doesn't fit that script.

mercman1969

I had heard good and bad things about BT
I cant get Virgin cable where i am, so i guess that means trying to find somebody else

toffifee

Try the BT on-line chat. When I placed an order recently they were very helpful.

VisionMan

You can get both good and bad customer service from anyone.

If your having problems on-line then either use web chat as suggested above or just give them a call on 0800 800 150 and just state the service you want.

macman

Try Plusnet: same network, much better CS.

VisionMan

macman wrote: »

Try Plusnet: same network, much better CS.

No TV with Plusnet.

iniltous

You may find the reason BT site cannot find your number is because you are connected to Sky's network and your number is a number from Sky's own number range, rather than a BT number that has been exported to a Sky,
Is there a way to use your address rather than the number when ordering on-line ?, failing that, call them, you may even get a UK call centre sales rep.
There is a way to migrate directly from Sky to BT, you can even keep your Sky number with BT, but you may have to speak to BT rather than doing it on line

teddysmum

VisionMan wrote: »

You can get both good and bad customer service from anyone.

If your having problems on-line then either use web chat as suggested above or just give them a call on 0800 800 150 and just state the service you want.

BT online chat is fine for signing up, but the difficulty comes when you have a problem later. We once spent about an hour trying to report a loose cable caused by high winds, because one operator's English was poor and the other didn't know how to advise.

macman

VisionMan wrote: »

No TV with Plusnet.

OP could leave TV with Sky and move the telcom services.
Plusnet does offer BT Sport for £5.99pm via the Sky platform, which the OP will of course already have in place. So all depends on what TV services they want.
BT only offers BT Sport and some on-demand TV services; it can't be compared to Sky or VM, so it appears that the OP is not looking for full pay TV services.

yangptangkipperbang

VisionMan wrote: »

You can get both good and bad customer service from anyone.

But unfortunately it is (usually) only the bad CS that appears on MSE and similar sites.

This can give a false impression - I have had a BT line since the 70's (have had several other call and internet providers) in 5 parts of the country. Never had the slightest bother with BT - on Infinity 2 at the moment, excellent !