Taking tin of paint back as it's poor quality?

[Deleted User]

Hi all

Can I have thoughts on this one please? I paid 39.99 for a tin of Dulux Endurance Matt emulsion and paid a professional decorator to emulsion a bedroom. After 2 coats it was still streaky (the decorator said that DIY Dulux is poor quality) and so off he went to get the trade version of my paint. It covered that room well and then my hallway with just one coat.

I can't afford to throw away nearly £40 and so I intend taking it back to Homebase. Are they likely to quibble?

System

Probably because you are comparing it against a totally different type of paint.

cyclonebri1

Has to be fit for purpose though, and you have a pro that says it isn't.
I don't think they will quibble unless you start trying to claim for his wasted time, then it would have to be escalated into some form of official claim.

System

cyclonebri1 wrote: »

Has to be fit for purpose though, and you have a pro that says it isn't.
I don't think they will quibble unless you start trying to claim for his wasted time, then it would have to be escalated into some form of official claim.

The only caveat I have with that is the comment from the so called pro of

(the decorator said that DIY Dulux is poor quality)

So he doesn't appear to like any Dulux that the consumer would normally buy and has claimed the complete range is not fit for purpose. I can't see Homebase buying that.

My take on it is, from experience of so called professional decorators, that he watered it down as he would normally with trade paint and it left the result streaky. Just me being cynical

cyclonebri1

!!!!!! wrote: »

The only caveat I have with that is the comment from the so called pro of So he doesn't appear to like any Dulux that the consumer would normally buy and has claimed the complete range is not fit for purpose. I can't see Homebase buying that.

My take on it is, from experience of so called professional decorators, that he watered it down as he would normally with trade paint and it left the result streaky. Just me being cynical

Of course, that is possible, we don't know and probably neither does the OP, but I just don't think they will argue.

But having said that I bet it won't be the 1st time someone has gone back with 1/2 of paint left after finishing the job so?????????


(not suggesting the OP would at all)

[Deleted User]

cyclonebri1 wrote: »

Of course, that is possible, we don't know and probably neither does the OP, but I just don't think they will argue.

But having said that I bet it won't be the 1st time someone has gone back with 1/2 of paint left after finishing the job so?????????


(not suggesting the OP would at all)

No I'm being honest as ever. The decorator didn't water it down or I would have noticed (was here all the time).

PheoUK

I had the same issue. B& Q accepted the return.

In_Debt_Bet

I had a problems with Dulux quick drying gloss (it was like painting with milk). I didn't have the receipt and had used over half the tin trying to get half decent coverage so I contacted Dulux direct by e-mail (with photo's attached) to express my dissatisfaction, after some to-ing and fro-ing, they finally agreed to send me a voucher for a tin of dulux paint of my choice, fortunately we were still decorating so I requested a tin of emulsion that I knew would be okay.

If you don't have any luck in-store then go direct to Dulux, you might not get your money back but you might get something.

[Deleted User]

The retailer will doubtless accept the return rather than argue.

I notice B&Q (for example) now ask for the customer's postcode (presumably to prevent reoccurrence) on all their returns.

I expect they just "take the hit" on the "spurious" returns they get.

[Deleted User]

Just as more info, the decorator didn't charge me for the extra time he had to spend repainting the room. He was talking from his experience of using that type of paint.

Thanks for the helpful replies

force_ten

how much of the tin of paint have you got left?

if it is a near empty tin I am not sure what response you will get as it would be all to easy to buy a tin of buy paint use it to paint your house and then take the empty tin back saying the paint was not fit for purpose