No UK cancellation department for three?

flapmio

Hi,

I have been a customer with three for over 10 years and have 2 "Talk xxx" contracts with them which are now sim only, 30 day rolling contract.
I called them today and told them that I was thinking of leaving them for another provider. They tried to offer me some deals to keep me as a customer, but all they could offer me were the same deals as on their website. I asked to be put through to the UK "cancellation/retention" department but was told that there is no UK department and the 'final' cancellation department was with themselves in India and there was nothing else they could do. Is this true?
I am sure that I have rung up in the past and have been put through to a UK team....
I have requested my PAC codes anyway.

chanz4

don't think they have

d123

flapmio wrote: »

Hi,

I have been a customer with three for over 10 years and have 2 "Talk xxx" contracts with them which are now sim only, 30 day rolling contract.
I called them today and told them that I was thinking of leaving them for another provider. They tried to offer me some deals to keep me as a customer, but all they could offer me were the same deals as on their website. I asked to be put through to the UK "cancellation/retention" department but was told that there is no UK department and the 'final' cancellation department was with themselves in India and there was nothing else they could do. Is this true?
I am sure that I have rung up in the past and have been put through to a UK team....
I have requested my PAC codes anyway.

Why are you so hung up on a UK department? The staff at the Three call centre are pretty easy to deal with in my experience.

You do realise you might still have to talk to an Indian person even if they could transfer your call to a UK based centre. The nationality or race of the CS agent shouldn't really be an issue...

flapmio

Nothing to do with it being an Indian call centre, like I said I think a few years ago I was put through to a UK dept who are able to give better deals?

sdduk

flapmio wrote: »

Nothing to do with it being an Indian call centre, like I said I think a few years ago I was put through to a UK dept who are able to give better deals?

There is no uk call centre they are all in India AFAIK

All networks are getting hard to get deals with don't matter how long you have been with them...More how much you spend each month:)

flapmio

Ah, ok.

Thanks to everyone for their help.

Scrounger

flapmio wrote: »

Nothing to do with it being an Indian call centre, like I said I think a few years ago I was put through to a UK dept who are able to give better deals?

Yes, this used to be the case (happened to me a few years ago).

Scrounger