New watch - scratched by the jeweller

InsideInsurance

oatybiscuit wrote: »

What is your approach when making in-store purchases? I'm interested in hearing other people's opinions on this..

If its a sealed package then no, its sealed so that's fine.

If its an expensive piece of jewelry or watch where you are buying the very item that they are showing you then absolutely I check it irrespective of where I am buying it from. Who knows how many other people have handled it etc and whilst you'd hope if they dropped it etc that the store will have dealt with it properly there can always be errors.

I know when a friend bought a IWC watch there was a slight imperfection in the rear sapphire cover of the movement. Probably wouldnt have been an argument as it was a manufacturing defect but why set yourself up for having to come back, especially if its a gift where the recipient may not want to say anything and wont have a receipt to take it back etc.

Its good they dealt with it properly for you but why risk it? Particularly if they've done work on it (removing the links)

photome

Stoke wrote: »

If I saw the shop assistant damaging the item (assuming it wasn't something trivial like a box of cereal) I would instantly say "can you be careful" that immediately insinuates I'm not happy and also alerts them to the fact I've noticed, so when I then say "excuse me, you've damaged this" they have very little comeback.

It may not have been adjusted on the counter in front of the customer.

great result OP just as it should be

oatybiscuit

photome wrote: »

It may not have been adjusted on the counter in front of the customer.

great result OP just as it should be

That's right photome, the sales women took it in the back office to do it as they don't do it on the sales floor..

oatybiscuit

Interesting responses - thanks everyone sharing.

In my opinion, the norm should not be for the customer to inspect every minute detail and if they walk out of the shop with a defect then just tough luck - there's a massive moral issue there for me. I don't think the shop should be "within their right" to say no in such a scenario. Things should not be so black and white, I think human aspects have to be considered, which can lead to customers missing to spot a small issue there and then. Anyhow my trust has been restored today knowing that not all retailers are as shrewd/unforgiving as we sometimes expect AND accept them to be..

yangptangkipperbang

Stoke wrote: »

Is it just the links scratched or is the watch face scratched too?

My TAG is in its 11th year - the "glass" is crystal and almost impossible to mark, mine is still like new.

Bollotom

One wonders if said supplier had been obtuse and refused any replacement would the OP be as happy with himself and dismissive of criticism he didn't seem to enjoy despite asking for opinions. But I am happy that the OP is happy, now. :cool:

whitegoods_engineer

ess0two wrote: »

I paid 3k for a Longines watch,suffice to say it got inspected in every minute detail before parting with the cash.

The words 'money' and 'sense' spring immediately to mind.

oatybiscuit

Bollotom wrote: »

One wonders if said supplier had been obtuse and refused any replacement would the OP be as happy with himself and dismissive of criticism he didn't seem to enjoy despite asking for opinions. But I am happy that the OP is happy, now. :cool:

Hi Bollotom - not at all being dismissive, just conveying my opinion of how things should be - as I see the world. I respect others' opinion but that does not mean I have to agree

Having said that I don't believe in living in my own little bubble so believe me in the future I'll be checking my similar purchases to the nth degree

geerex

whitegoods_engineer wrote: »

The words 'money' and 'sense' spring immediately to mind.

The words "poor", and "jealous" spring to mind.

This is where you reply, stating that actually, actually you drive a McLaren F1 and live in a £2million mansion, it's just that spending £3k on a watch (on a watch!) is beyond the pale.

Yeah, right. Everyone knows why people like you can't handle people like us spending real money on fripperies. :rotfl:

pulliptears

whitegoods_engineer wrote: »

The words 'money' and 'sense' spring immediately to mind.

The words "what people spend their hard earned on is nobody else's business but theirs" spring immediately to mind.