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Visa Card disute? - holiday Inn -Wont give a refund !!
Meganjones
Posts: 91 Forumite
Holiday in hotel prebooked, nationwide credit card paid for it online......cc details were provided online...
They ONLY take the money next week (when the staying date is)..... so no money has been taken out yet.
The hotel is to be stayed in, in 1 weeks time, so book in advance.
Some personal family situation (which i don't want to go into right now has cropped up) - so have to be in a different area on that time....
It has Not been cancelled yet...
Holiday in do not refund you the money on cancellation...even if you do not stay in the room.
so where would we stand with the Dispute method ? via nationwide Credit card? what would be the procedure?
Dont stay in the hotel...
cancelling the ticket, online....printing the print screen for proof, and charging a dispute on the basis that that holiday inn weren’t considering a refund even though nobody will be staying in the room,
it can be cancelled now,
Then after that....
Wait until next week... when they take the ££ out of the card (as no refund will be given)
For a nationwide Dispute, would you advise this?
Cancel the reservation, take a screen capture of the cancellation on the webpage, and print it? -
and send this print screen as evidence that it was cancelled, and nobody stayed there.
Could the nationwide dispute team understand of the family situation and refund the money back themselves ? are they likely to be doing this ??
what else do you advise, keep emails as proof?
in which cases do Visa ccs offer dispute refunds, out of the nationwides' funding?
(after trying to attempt to get the money back from the hotel company that is )
what other tips are there for carrying out a dispute?
obviously Not staying in the hotel that night, and then asking for the dispute
They ONLY take the money next week (when the staying date is)..... so no money has been taken out yet.
The hotel is to be stayed in, in 1 weeks time, so book in advance.
Some personal family situation (which i don't want to go into right now has cropped up) - so have to be in a different area on that time....
It has Not been cancelled yet...
Holiday in do not refund you the money on cancellation...even if you do not stay in the room.
so where would we stand with the Dispute method ? via nationwide Credit card? what would be the procedure?
Dont stay in the hotel...
cancelling the ticket, online....printing the print screen for proof, and charging a dispute on the basis that that holiday inn weren’t considering a refund even though nobody will be staying in the room,
it can be cancelled now,
Then after that....
Wait until next week... when they take the ££ out of the card (as no refund will be given)
For a nationwide Dispute, would you advise this?
Cancel the reservation, take a screen capture of the cancellation on the webpage, and print it? -
and send this print screen as evidence that it was cancelled, and nobody stayed there.
Could the nationwide dispute team understand of the family situation and refund the money back themselves ? are they likely to be doing this ??
what else do you advise, keep emails as proof?
in which cases do Visa ccs offer dispute refunds, out of the nationwides' funding?
(after trying to attempt to get the money back from the hotel company that is )
what other tips are there for carrying out a dispute?
obviously Not staying in the hotel that night, and then asking for the dispute
0
Comments
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Why are you disputing the charge?Hope over Fear. #VoteYes0
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The booking conditions will state the cancellation terms. If these say that you are still liable for the room cost then you are still liable.
You've authorised them to charge your card.0 -
If it was clearly stated upon booking that no refunds are given, then I don't see how disputing it with the CC company would work, you accepted the terms & conditions.
I don't think it is reasonable to expect them to change the terms because it doesn't suit you to stay at that time. I really don't think you have a case, but I'm no expert. It's immaterial that the money hasn't been charged to your account yet, you still made a contract with the hotel.
Have you asked Holiday Inn if they will move the booking to a time that does suit you?0 -
Same answer as those here and in your other thread - no chance.0
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Use booking.com next time, they let you cancel up to the day of your stay0
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They offer non-refundable rates too.101problems wrote: »Use booking.com next time, they let you cancel up to the day of your stay0 -
You'll probably receive better advise at the consumer rights forum, I have read some good advise there couple of days ago regarding hotel cancelations. It maybe worth your time having a look.
All the best.0 -
PeacefulWaters wrote: »The booking conditions will state the cancellation terms. If these say that you are still liable for the room cost then you are still liable.
You've authorised them to charge your card.
The booking terms cannot override consumer rights and other local laws0 -
You'll probably receive better advise at the consumer rights forum, I have read some good advise there couple of days ago regarding hotel cancelations. It maybe worth your time having a look.
All the best.
Al, wake up and smell the coffee ! The hotel have every right to charge if their booking terms say so. The best ADVICE is to pay up, forget it and move on.
Why should the hotel lose out because the OP has simply changed her mind ?0
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