Visa Card disute? - holiday Inn -Wont give a refund !!

al25

dzug1 wrote: »

And just what are these consumer rights and local laws?

Haven't researched that myself, like I advised the OP, I did read a statement at consumer right forum stating that if there was no loss to the hotel by cancelling the booking the hotel should cancel and refund the full amount, ie: if the op informed them in good time.
I managed to find the link to the discussion I mentioned above


https://forums.moneysavingexpert.com/discussion/5011114

TBagpuss

there would only be no loss to the hotel if they are able to re-sell the room

backinbusiness

Why don't you resell the room on a local buy/sell/swap type site?

al25

One more useful link for the OP
http://www.telegraph.co.uk/travel/travel-advice/10662931/Thomson-case-could-spell-end-of-unfair-holiday-cancellation-charges.html

PeacefulWaters

al25 wrote: »

The booking terms cannot override consumer rights and other local laws

This is true.

But as you admit yourself, you cannot provide any examples of consumer rights or local laws that would apply.

Every time I have researched a room with Holiday Inn they have either offered me a refundable rate or a choice of a refundable rate v a cheaper non-refundable rate.

By offering the customer a choice up front you'd have to put up one hell of a show in front of a court to convince a judge they've treated you unfairly.

al25

Personally I have amended dates with many advance so called non refundable rates, I've never had to ask for a refund.
Alway good to have a polite chat with the revenue manager, never know.

Biggles

al25 wrote: »

Alway good to have a polite chat with the revenue manager, never know.

I've never had a booking at a hotel that had a Revenue Manager.

Buzby

Holiday Inn certainly does. If the rate you took was no cancellations, then this will have been discounted from the rack rate. Like an Advance train ticket - it is no different, and no refund due.

Uxb

Its like airport parking I've seen
one (higher) fee to book allowing you to modify the booking
Another (lower) fee to book allowing no change whatsoever

System

On what basis are you going to ask Nationwide to chargeback the room cost? I can't see any as you knew the room rate was non-refundable.

To add to what other posters have said, customer services might be able to cancel or arrange some kind of credit for the stay but that would be on a goodwill basis only.

Hindsight is a wonderful thing