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Hotel booking with Priceline

135

Comments

  • tomtontom
    tomtontom Posts: 7,929 Forumite
    You are aware that you would need to bring an action in Conneticut?
  • rebs
    rebs Posts: 109 Forumite
    Part of the Furniture 100 Posts Name Dropper
    tomtontom wrote: »
    You are aware that you would need to bring an action in Conneticut?

    Even if they are offering a UK hotel room, charged and paid in GBP?

    What about the credit card company? Would that mean we have no protection via American Express?
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    rebs wrote: »
    Even if they are offering a UK hotel room, charged and paid in GBP?

    What about the credit card company? Would that mean we have no protection via American Express?

    Yes, even though they are offering a UK hotel, the jurisdiction is determined by their terms and conditions.

    You can still make a s.75 claim on an overseas transaction. I assume it was an Amex credit card and not a charge card? You would not be able to make a s.75 claim on the latter.

    Could you tell us the name of the hotel/ apartments?
  • rebs
    rebs Posts: 109 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Yes, it was an amex credit card.

    The property is think apartments tower bridge.

    http://www.think-apartments.com/locations/think-tower-bridge/

    Realistically, I suspect we won't pursue beyond what the credit card company can do for us (if anything). They won't start any kind of dispute processing until the transaction has cleared (it hasn't yet) so we will have to decide tomorrow whether to chance them ruling in our favour or abandoning our claim.
  • ThumbRemote
    ThumbRemote Posts: 4,756 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    tomtontom wrote: »
    Yes, even though they are offering a UK hotel, the jurisdiction is determined by their terms and conditions.

    It may also depend on whether they are acting as an agent (I can't see any T&Cs on their homepage so can't check it).

    However if Priceline simply act as an agent for the hotel, OP would be taking legal action against the UK based hotel - if it came to that.
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    ThumbRemote wrote: »
    It may also depend on whether they are acting as an agent (I can't see any T&Cs on their homepage so can't check it).

    However if Priceline simply act as an agent for the hotel, OP would be taking legal action against the UK based hotel - if it came to that.

    They are not - the contract is with PL.

    Any news rebs?
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    On the link to the Apartments they are described as "Aparthotel".
  • rebs
    rebs Posts: 109 Forumite
    Part of the Furniture 100 Posts Name Dropper
    tomtontom wrote: »
    They are not - the contract is with PL.

    Any news rebs?

    No news yet - the transaction has now shown up on the credit card statement, so the proper dispute process can begin. That can take up to 5 days though so we are still at the point of having to decide today what we think our chances are.

    A friend suggested calling Trading Standards to seek their opinion, but I'm not too sure what they could offer?
  • rebs
    rebs Posts: 109 Forumite
    Part of the Furniture 100 Posts Name Dropper
    OlliesDad wrote: »
    On the link to the Apartments they are described as "Aparthotel".

    Is that the same as a hotel? or something that is different from a hotel as it is not labelled as a hotel?
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    rebs wrote: »
    A friend suggested calling Trading Standards to seek their opinion, but I'm not too sure what they could offer?
    Trading Standards don't deal with individual consumer complaints.
This discussion has been closed.
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